Senior Specialist, Middle Office Team Lead

BNY

Senior Specialist managing Middle Office operations for BNY's Integrated Middle Office Solutions team. Based in Lake Mary, FL, overseeing team activities and performance.

Posted 7/14/2026full-timeLake Mary • Florida • 🇺🇸 United StatesSenior💰 $59,000 - $99,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and supervisory skills in managing a Middle Office support team, ensuring compliance with service level agreements and high-quality work. Possesses expertise in mutual fund operations and effective issue resolution.

Highest-signal resume keywords

Team SupervisionMutual Fund Industry ExperienceIssue ResolutionPerformance ManagementAccounting Support

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Motivating StaffProviding FeedbackDeveloping Team Objectives

Industry Keywords

Middle Office SupportService Level AgreementsData ReviewException ManagementEscalation Management

About the role

Key responsibilities & impact

Serves as team supervisor/manager for day-to-day operations of a medium to large-sized Middle Office support team.
Manages daily activities for a Middle Office support team servicing multiple funds and aligns team resources to complete daily tasks.
Oversees review of data, issue escalations, and complex matters; acts as the first line supervisor for task assignment and issue resolution.
Directs, motivates, and develops staff while ensuring work quality, compliance with service level agreements, and proper review/documentation of work.
Provides oversight on review of exceptions, manages escalation and correction of errors, and resolves complex escalated issues.
Provides product knowledge and technical assistance on moderately complex problems and serves as the team’s initial escalation point.
Prepares performance reviews, provides ongoing feedback, and helps develop team objectives.

Requirements

What you’ll need

High school/secondary school or equivalent combination of education and experience is required.
Bachelor’s degree is a plus.
Mutual fund industry background is preferred.
5–7 years of technical and/or supervisory experience is preferred.
Experience in accounting support or the mutual fund industry is preferred.

Benefits

Comp & perks

Generous paid leaves
Paid volunteer time
Access to flexible global resources and tools
Health, dental, vision, and basic life insurance plans