Director, Operations Group Manager – Loans Enablement

BNY

Director of Operations responsible for loans enablement at global financial services company. Managing operations teams and implementing change initiatives.

Posted 7/10/2026full-timeHouston • Texas • 🇺🇸 United StatesLead💰 $130,000 - $272,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for day-to-day management of Operations teams within the Platform, accountable for organizing, directing, and managing Operations resources aligned to PODs and Service Delivery Groups (SGDs)
Execute the Operations strategy for the Platform by planning and day-to-day management of the Operations teams within the SDGs
Implement comprehensive set of Operations metrics covering client deliverables, unit costs, efficiency benchmarks, and Key Risk Indicators
Ensure Operations meets the quality, efficiency, and productivity standards and goals set by the Operations Practice and Platform EPO, as measured by Operations metrics
Implement and enforce the Operations policies, procedures, and best practices of the Operations Practice and ensure compliance with relevant guardrails and regulations
Collaborate and communicate with other managers within PODs and SDGs to align on objectives and OKRs
Identify and develop Operations talent, and ensure Operations teams actively engage in Practice learning priorities, with particular emphasis on roll out of Digital Tools
Lead and Manage the design, implementation, and evaluation of Operations change initiatives and projects that align with the Platform’s OKRs
Engage and consult with key stakeholders, including senior management, clients, partners to understand their expectations, requirements, and feedback on critical change initiatives
Develop and execute effective communication strategies to inform, educate, and inspire the Operations teams about the change initiatives and their benefits
Monitor and measure the progress, outcomes, and risks of the change initiatives on Operations process & control environment, and provide regular management updates as required
Provide coaching and guidance to the Operations teams to facilitate the adoption and integration of change initiatives and address any issues or challenges that may arise

Requirements

What you’ll need

Bachelor's degree in a related discipline or equivalent work experience required
Applicable local/regional licenses or certifications as required by the business
10-12 years of total work experience with at least 1-2 years of management experience preferred
Prior hands-on syndicated loan experience, familiarity with loans servicing, ClearPar, and LSTA preferred
Operations experience required, with Agile experience preferred
Background in process re-engineering and experience leading large, diverse teams
Familiarity with relevant regulations and operations standards.
Strong communication and collaboration skills
Ability to provide constructive feedback and build effective teams
Highly proficient in data literacy and data management
Problem solving Passion for changing status quo and driving out-of-the-box ideas
Non-hierarchical, transparent, trusting, trustworthy
Eagerness to ‘roll up the sleeves’ in execution and learning; pushes the team to do the same

Benefits

Comp & perks

Access to flexible global resources and tools for your life’s journey
Focus on your health
Foster your personal resilience
Reach your financial goals
Generous paid leaves including paid volunteer time

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Operations Strategy ExecutionMetrics ImplementationChange Initiative ManagementClient Deliverables ManagementEfficiency Benchmarking

Soft Skills

Strong Communication SkillsCollaboration SkillsConstructive FeedbackTeam BuildingProblem Solving

Certifications

Applicable Local/Regional Licenses