Vice President, Client Service Management – Global Collateral Platform

BNY

Vice President overseeing client service management for BNY's Global Collateral Platform. Responsible for project management, client satisfaction, and collaboration with strategic clients.

Posted 7/7/2026full-timeLake Mary • Florida • 🇺🇸 United StatesLead💰 $69,000 - $153,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for the success, oversight, and client enablement of platforms, products, and services across the enterprise.
Serve as a primary point of contact for clients, delivering end-to-end client service and monitoring client satisfaction across products and services.
Partner with large or strategic clients and internal stakeholders to scope requirements that leverage standard product and service offerings or address acute issues impacting client health.
Define and manage delivery plans for client implementations, product and platform configurations, service transitions, enhancements, changes, conversions, and complex remediation plans.
Track and maintain project plans, including critical milestones, dependencies, risks, and issues across the delivery lifecycle.
Identify, escalate, and help remediate impediments and service issues in partnership with Operations, Client Coverage, Product, Technology, and other internal teams.
Act as a liaison to clients, developing a strong understanding of their business needs and aligning solutions with BNY’s commercial strategy and service model.

Requirements

What you’ll need

5-10 years of total work experience preferred, ideally in triparty collateral management, securities operations, custody, settlements, repo, agency lending, secured loans, or markets & client operations.
Experience managing client implementations, onboarding, transitions, or remediation efforts across multiple products and platforms.
Strong background in client service, project delivery, or service management within financial services or a complex global organization.
Ability to work across internal stakeholder groups including Operations, Product, Technology, Coverage, and senior leadership.
Proven ability to manage complex client issues, service escalations, and delivery milestones in a fast-paced environment.
Experience supporting client growth through service excellence and strategic partnership.
Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Triparty Collateral ManagementSecurities OperationsCustodySettlementsRepoAgency LendingSecured LoansService TransitionsRemediation EffortsProject Planning

Soft Skills

Communication SkillsInterpersonal SkillsProblem-Solving SkillsRelationship Building