Vice President, Enterprise CRM – User Support & Enablement Manager

BNY

User Support & Enablement Manager focusing on ECRM training and user support at BNY. Collaborating with the Client Service Hub team in Pittsburgh, PA.

Posted 5/8/2026full-timePittsburgh • Pennsylvania • 🇺🇸 United StatesLead💰 $69,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Design and develop ECRM user training initiatives and programs including documentation, testing and user onboarding
Plan, create, and execute learning journeys and online or instructor-led trainings
Provide user support, issue management and resolution tracking, onboarding planning and management
Become an expert in all areas of the ECRM application

Requirements

What you’ll need

Minimum of five (5) years training and user support experience in Customer Relationship Management (CRM) systems or similar technology preferred
Strong communication and presentation skills (both verbally and in writing)
Proficient in MS Word, MS Excel and MS PowerPoint
Experience with instructional design, SharePoint, Microsoft Dynamics and Salesforce CRM or comparable applications is preferred
Bachelor's degree in business or a related discipline, or equivalent work experience required; MBA or other advanced degree preferred

Benefits

Comp & perks

Health insurance
401(k) plan
Paid time off
Flexible global resources and tools
Paid volunteer time

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

instructional designuser supportissue managementonboarding planningECRM application expertise

Soft Skills

communication skillspresentation skills

Certifications

Bachelor's degreeMBA