Vice President, Client Operations – US Client Services
BNY
full-time
Posted on:
Location Type: Office
Location: Pittsburgh • Pennsylvania • United States
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Salary
💰 $69,000 - $149,000 per year
Job Level
About the role
- Lead client service initiatives by leveraging in-depth industry knowledge and operational expertise to enhance client satisfaction and loyalty
- Develop and maintain strong client relationships through regular communication
- Develop and implement client service strategies using industry best practices
- Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating service delivery processes
- Ensure compliance with regulatory requirements and company policies
- Collaborate with cross-functional teams to address client needs and resolve complex issues
- Provide expert guidance and support to internal teams and clients
- Analyze client feedback and operational data to drive improvements
Requirements
- Bachelor’s degree in business, Finance, or a related field
- Advanced degree or professional certification preferred
- 7-12 years of experience preferred
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Proficiency in client service operations and a thorough understanding of industry regulations and standards
Benefits
- Highly competitive compensation
- Health insurance
- 401(k) matching
- Flexible global resources
- Paid volunteer time
- Generous paid leaves
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client service operationsanalytical skillsproblem-solving skills
Soft Skills
communication skillsinterpersonal skillsclient relationship management
Certifications
Bachelor’s degreeadvanced degreeprofessional certification