Vice President, Client Operations – US Client Services

BNY

Vice President managing client operations at BNY, focusing on enhancing client satisfaction and operational efficiency. Leading strategies and cross-functional collaboration to drive improvements in client service.

Posted 4/16/2026full-timePittsburgh • Pennsylvania • 🇺🇸 United StatesLead💰 $69,000 - $149,000 per yearWebsite

About the role

Key responsibilities & impact

Lead client service initiatives by leveraging in-depth industry knowledge and operational expertise to enhance client satisfaction and loyalty
Develop and maintain strong client relationships through regular communication
Develop and implement client service strategies using industry best practices
Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating service delivery processes
Ensure compliance with regulatory requirements and company policies
Collaborate with cross-functional teams to address client needs and resolve complex issues
Provide expert guidance and support to internal teams and clients
Analyze client feedback and operational data to drive improvements

Requirements

What you’ll need

Bachelor’s degree in business, Finance, or a related field
Advanced degree or professional certification preferred
7-12 years of experience preferred
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Proficiency in client service operations and a thorough understanding of industry regulations and standards

Benefits

Comp & perks

Highly competitive compensation
Health insurance
401(k) matching
Flexible global resources
Paid volunteer time
Generous paid leaves

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client service operationsanalytical skillsproblem-solving skills

Soft Skills

communication skillsinterpersonal skillsclient relationship management

Certifications

Bachelor’s degreeadvanced degreeprofessional certification