BNY

Vice President, Production Services – Application Support II

BNY

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $83,000 - $179,000 per year

Job Level

Lead

Tech Stack

AngularApacheAWSCloudHadoopJavaJavaScriptKafkaLinuxOraclePrometheusPythonSplunkSQL

About the role

  • Experienced IT professional with proven record of Application monitoring, support, troubleshooting, and post-implementation review.
  • Respond to, diagnose, and resolve service disruptions; respond to helpdesk queries and ensure SLA adherence.
  • Monitor and review incoming alerts from automated monitoring systems or applications and work on resolution.
  • Work closely with developers on continuous integration / continuous delivery solutions.
  • Conduct root cause analysis for complex production issues; lead investigations and engage required groups including Infrastructure Support and Application Development.
  • Follow standard procedure to escalate incidents to appropriate teams for resolution.
  • Maintain run books, SLA, and Application recovery documents up to date.
  • Identify opportunities to streamline and improve recovery solutions and automate repeatable manual tasks.
  • Participate in PTO CAB meetings and review changes; support regulatory compliance or audit activities as needed.
  • Participate in Disaster recovery / Data Center Rotation activity and provide training to new support personnel.

Requirements

  • Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial.
  • 8-10 years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus.
  • Hands on experience in providing application support (L1/L2 level support).
  • Programming Language – C#, JAVA, Python.
  • Database: Oracle & MS SQL.
  • UI: JavaScript, CSS, HTML, Angular.
  • Cloud: AWS.
  • Big Data: Apache Hadoop.
  • Operating System: Linux and Windows server.
  • SCHEDULER: Control-M.
  • MIDDLEWARE: MQ SERIES & Kafka.
  • Source Code Repository: GIT Source.
  • File Transfer: FTP, sFTP, Connect:Direct (formerly NDM), WinSCP.
  • Monitoring Tool: AppDynamics, Splunk, Moogsoft, Cloudprober, Prometheus, ThousandEyes.
  • Office workflow automation: Service NOW.
  • Methodology: Agile and Scrum framework.
  • Should be willing to work evenings and weekends.
  • Participate in Disaster recovery / Data Center Rotation activity as per the schedule.
  • Provide knowledge and training to new support personnel.