Vice President, Client Operations – CLO/Structured Debt
BNY
full-time
Posted on:
Location Type: Hybrid
Location: Houston • Texas • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices
- Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes
- Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes
- Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills
- Provide expert guidance and support to internal teams and clients, fostering a culture of excellence and continuous improvement
- Analyze client feedback and operational data to drive improvements and inform strategic decision-making
Requirements
- 7-12 years of experience preferred
- Bachelor’s degree or the equivalent combination of education and experience is required
- Client Service/Operations experience within financial services is strongly preferred
- Corporate Trust background strongly preferred
- CLO/CDO background strongly preferred
- SOLVAS background preferred
- Finance/accounting, compliance/reporting, reconciliation background experience strongly preferred
Benefits
- Highly competitive compensation
- Benefits and wellbeing programs
- Generous paid leaves including paid volunteer time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client service strategiesservice delivery processesregulatory complianceoperational data analysisfinanceaccountingcompliancereportingreconciliation
Soft skills
problem-solvingcollaborationclient satisfactionoperational efficiencyexpert guidancecontinuous improvement