BNY

Director, Operations Group Manager – Loans Enablement

BNY

full-time

Posted on:

Location Type: Hybrid

Location: Houston • Texas • 🇺🇸 United States

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Job Level

Lead

About the role

  • Responsible for day-to-day management of Operations teams within the Platform, accountable for organizing, directing, and managing Operations resources aligned to PODs and Service Delivery Groups (SGDs).
  • Execute the Operations strategy for the Platform by planning and day-to-day management of the Operations teams within the SDGs.
  • Implement comprehensive set of Operations metrics covering client deliverables, unit costs, efficiency benchmarks, and Key Risk Indicators.
  • Ensure Operations meets the quality, efficiency, and productivity standards and goals set by the Operations Practice and Platform EPO, as measured by Operations metrics.
  • Implement and enforce the Operations policies, procedures, and best practices of the Operations Practice and ensure compliance with relevant guardrails and regulations.
  • Collaborate and communicate with other managers within PODs and SDGs to align on objectives and OKRs.
  • Identify and develop Operations talent, and ensure Operations teams actively engage in Practice learning priorities, with particular emphasis on roll out of Digital Tools.
  • Lead and Manage the design, implementation, and evaluation of Operations change initiatives and projects that align with the Platform’s OKRs.
  • Engage and consult with key stakeholders, including senior management, clients, partners to understand their expectations, requirements, and feedback on critical change initiatives.
  • Develop and execute effective communication strategies to inform, educate, and inspire the Operations teams about the change initiatives and their benefits.
  • Monitor and measure the progress, outcomes, and risks of the change initiatives on Operations process & control environment, and provide regular management updates as required.
  • Provide coaching and guidance to the Operations teams to facilitate the adoption and integration of change initiatives and address any issues or challenges that may arise.

Requirements

  • Bachelor's degree in a related discipline or equivalent work experience required.
  • Applicable local/regional licenses or certifications as required by the business.
  • 10-12 years of total work experience with at least 1-2 years of management experience preferred.
  • Prior hands-on syndicated loan experience, familiarity with loans servicing, ClearPar, and LSTA preferred.
  • Operations experience required, with Agile experience preferred.
  • Background in process re-engineering and experience leading large, diverse teams.
  • Familiarity with relevant regulations and operations standards. Strong communication and collaboration skills.
  • Ability to provide constructive feedback and build effective teams.
  • Highly proficient in data literacy and data management.
  • Problem solving Passion for changing status quo and driving out-of-the-box ideas.
  • Non-hierarchical, transparent, trusting, trustworthy.
  • Eagerness to ‘roll up the sleeves’ in execution and learning; pushes the team to do the same.
Benefits
  • BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
  • We provide access to flexible global resources and tools for your life’s journey.
  • Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
operations managementdata managementprocess re-engineeringAgilesyndicated loansloan servicingClearParLSTAchange managementmetrics implementation
Soft skills
communicationcollaborationcoachingproblem solvingteam buildingleadershiptransparencytrustworthinessadaptabilitycreativity
Certifications
Bachelor's degreelocal/regional licenses