Vice President, US Client Operations – Structured Finance
BNY
full-time
Posted on:
Location Type: Hybrid
Location: Pittsburgh • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Lead client service initiatives by leveraging in-depth industry knowledge and operational expertise to enhance client satisfaction and loyalty.
- Develop and maintain strong client relationships through regular communication and by addressing client inquiries and issues promptly and effectively.
- Collaborate with cross-functional teams to ensure seamless delivery of client services and to identify opportunities for process improvements.
- Drive strategic projects that align with the organization's pillars and principles, ensuring that client operations are efficient and effective.
- Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices.
- Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes.
- Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes.
- Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills.
Requirements
- Bachelor’s degree in Business, Finance, or a related field.
- Typically 7-12 years of experience.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
- Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.
Benefits
- Highly competitive compensation
- Benefits and wellbeing programs
- Access to flexible global resources
- Generous paid leaves including paid volunteer time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
analytical skillsproblem-solving skillsdata interpretationclient service strategiesprocess improvementregulatory complianceoperational efficiency
Soft skills
communication skillsinterpersonal skillsrelationship buildingcollaborationleadership
Certifications
Bachelor’s degree