Senior Vice President, Client Service Manager
BNY
full-time
Posted on:
Location Type: Hybrid
Location: Houston • Texas • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Manages multiple client service teams providing quality support to clients
- Maintains familiarity with industry best practices and seeks improvement opportunities
- Sets policies and procedures for managed teams
- Develops strategic initiatives to improve client service experience
- Resolves complex issues or inquiries from senior-level clients
- Maintains relationships with business leaders to report client trends
- Provides insight on client issues to drive future revenue growth
- Guides internal activities and initiatives to enhance client experience
- Determines needed improvements through review and analysis of problems
- Recruits, directs, motivates, and develops staff
- Manages multiple client service/support teams
- Responsible for achievement of team goals and objectives
Requirements
- Bachelor’s degree or equivalent experience required
- 7-10 years of total work experience
- At least 3 years of management experience preferred
- Experience in operational area and/or client services preferred
- Strong background in Structured Finance (ideally in CLO’s), Fund Administration and/or Alternative Asset management preferred
- Client Service/Operations experience within financial services preferred
- Corporate Trust background preferred
- Strong background in engaging institutional clients to grow revenue and/or deliver against service obligations preferred
- Strong data analysis and problem-solving skills preferred
- Experience in managing teams with 7+ people preferred
Benefits
- Competitive compensation
- Generous paid leaves
- Flexible global resources and tools for personal wellbeing
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisproblem-solvingclient serviceteam managementoperational managementstructured financefund administrationalternative asset managementcorporate trustrevenue growth
Soft skills
leadershipcommunicationrelationship managementstrategic thinkingmotivationclient engagementpolicy developmentteam goal achievementissue resolutionprocess improvement
Certifications
Bachelor's degree