Senior Associate, Production Services Application Support Analyst
BNY
full-time
Posted on:
Location Type: Hybrid
Location: Lake Mary • Florida • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Perform moderate to complex troubleshooting as a subject matter expert in one or more applications.
- Maintain and support applications and their operating environments, including responding to alerts and performing root cause analysis using established procedures and documentation.
- Ensure appropriate monitoring and alerting setup, monitor applications, and respond to incidents promptly.
- Lead or partner with other team members to analyze moderate to complex issues, perform ongoing health checks and validations after changes or significant incidents, and provide input and recommendations for technical solutions.
- Design and implement automation for manual processes and escalate issues to second level application or infrastructure support when necessary.
- Mentor or provide guidance to junior team members and contribute to the achievement of related teams' objectives.
Requirements
- Bachelor’s degree in computer science or a related discipline, or equivalent work experience.
- 4-6 years of experience in applications support or production environment.
- Experience in the securities or financial services industry is a plus.
Benefits
- BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
- We provide access to flexible global resources and tools for your life’s journey.
- Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingroot cause analysismonitoringalertingautomationhealth checksincident responsetechnical solutions
Soft skills
mentoringguidancecollaborationproblem-solving
Certifications
Bachelor’s degree in computer science