BMW Group

Customer Relations Specialist, Bilingual

BMW Group

full-time

Posted on:

Location Type: Hybrid

Location: Columbus • Ohio • 🇺🇸 United States

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Salary

💰 $41,600 per year

Job Level

Junior

About the role

  • Employ call quality and customer satisfaction techniques to maximize the customer’s satisfaction with the call.
  • Ensure the highest level of customer service through direct contact with drivers, potential drivers, BMW Centers, field staff, and BMW headquarters.
  • Research the background of the inquiry or complaint with appropriate personnel at the dealership and investigate customer service history through repair orders, CRM, Warranty System, and other resources.
  • Work closely with the dealer, field staff, and customer to use all resources necessary to negotiate a resolution that is mutually satisfactory to the customer and to BMW.
  • Escalate application or service-related issues that affect the customer negatively to your Team Leader or Manager for review/resolution.

Requirements

  • High School Diploma or equivalent
  • 6-12 months experience in Customer Service, Customer Relations Experience
  • Fluent in both verbal and written French in a business/professional context
  • Bachelor's Degree (Preferred)
  • 1 - 2 years Automotive industry experience (Preferred)
  • 1 - 2 years of service industry experience, dealing directly with customers (Retail, Food Industry, etc.) (Preferred)
  • 1 - 2 years Sales experience or in a role leveraging negotiation skills (Preferred)
Benefits
  • Medical, Dental, and Vision insurance
  • 401(k) with Company match and Retirement Income Account
  • Employee vehicle program
  • Bonus eligibility
  • Paid Parental Leave
  • Generous PTO and Company paid holidays
  • Voluntary Benefits to fit your needs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicecustomer relationsnegotiation skillsCRMWarranty System
Soft skills
communicationproblem-solvingcustomer satisfactionteam collaboration
Certifications
High School DiplomaBachelor's Degree