Assistant, Collections Strategy
BMW Group
full-time
Posted on:
Location Type: Office
Location: Germany
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About the role
- Responsible for creating and automating various repetitive reports in collaboration with PMQ and regional team members.
- Serve as the Center of Competence for collections-related IT systems (Ambit, Collections+, Repossession GEO-locator/BASE).
- Participate in the MTT with responsibility for Ambit CRs related to Collections, including defining user stories and testing.
- Streamline and strengthen processes (especially for hard collections) based on the revised write-off policy.
- Implement new functionalities, features and use cases in the IT systems used by the internal Collections Team and external vendors.
- Develop a structured training program for external agencies’ workforces to improve process adherence, productivity and efficiency.
- Collaborate and coordinate with internal departments such as Risk & Compliance to better manage regulatory topics (BOT & OCPB) and reduce operational risks within the collections vertical.
Requirements
- Target metric: maintain the IFRS ratio within the long-term target range and in line with organizational requirements.
- Analyze data using standard and ad hoc reports to closely track bucket-wise performance and identify focus areas on a weekly and monthly basis.
- Own collections-related data (data stewardship) to ensure collections data is accurate and clean.
- Based on trend analysis of Soft, Mid and Hard collection performance, recommend process changes to achieve desired results at micro and macro levels.
- Responsible for creating and automating repetitive reports with support from PMQ and regional team members.
- Provide input on the effectiveness of the agency commission and incentive systems and propose changes to drive performance.
Benefits
- Knowledge of SF systems and processes.
- Foundational collections experience and familiarity with collections methods and processes.
- Opportunity to coach new and junior team members on BMW internal knowledge and processes.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisreport automationuser story definitiontestingdata stewardshiptrend analysisprocess improvementcollections management
Soft Skills
collaborationcoordinationtraining developmentcommunication