Technical Field Analyst
BMW Group
full-time
Posted on:
Location Type: Office
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $62,500 - $125,000 per year
Job Level
Mid-LevelSenior
About the role
- Provides technical support for Western Region consumer litigation cases assigned and provides input to improve overall service quality
- Provides technical assistance to BMW center and MINI dealer technicians via telephone and/or on-site visits for vehicles in litigation
- Ensures all technical assistance information provided to the center/dealer is documented accurately
- Performs vehicle inspections as directed for specified vehicles, conducting assessments of whether vehicles qualify for a repurchase under federal or state law
- Provides expert feedback to internal and outside counsel on issues found in technical information and product issues identified in litigation vehicles
- Acts as a Company Representative at mediations, arbitrations, court-ordered conferences, pre-trial hearings, and trial
Requirements
- Vocational degree, technical degree, associate’s degree in automotive technology, or Bachelor’s degree
- Certified BMW Master Technician including all associated specialties
- ASE Certification, preferred
- 5+ years experience as a Master Technician or 10+ years experience as a premium brand Master Technician equivalency in training certifications
- Must have the ability to perform diagnoses of complex technical issues
- Proficient user of data/diagnostic equipment
- Strong public speaking skills are preferred
- Proficient in MS Office Suite
- Must be able to work in workshop conditions, including outside
Benefits
- Medical, Dental, and Vision insurance
- 401(k) with Company match and Retirement Income Account
- Employee vehicle program
- Bonus eligibility
- Paid Parental Leave
- Generous PTO and Company paid holidays
- Voluntary Benefits to fit your needs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
diagnosis of complex technical issuesvehicle inspectionstechnical supportlitigation case managementexpert feedback on technical information
Soft skills
public speakingcommunicationinterpersonal skills
Certifications
Certified BMW Master TechnicianASE Certification