Automotive Technical Support Specialist
BMW Group
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • 🇺🇸 United States
Visit company websiteSalary
💰 $50,300 - $83,000 per year
Job Level
Mid-LevelSenior
About the role
- Provide an adequate and professional reply to TSARA support cases from dealers after reading all the information provided and reviewing all the internal information and systems such as FASTA, Current Issues library, Service Information Bulletins, Warranty History, etc.
- Provide repair instructions to dealers based on information provided Development and Engineering for every affected component.
- Initiate the escalation of cases to National Technical Support Engineers and/or Product Engineering as required in order to expedite the repairs of the vehicles to get diagnosed and repaired properly as required.
- Follow-up closely with TSEs and Product Engineers with the escalated cases as needed.
- Review and identify trends from product issues that are received in the TSARA hotline.
- Attach pertinent cases to technical reports already generated by the Product Engineers.
- Assist team leader with gathering data and preparation of Trend reports for Product Engineers as needed.
- Maintain open communication and gather feedback from our Technical Support Engineers in the field in regard to product issues and trends.
- Support Independent repair shops programming and diagnostic software issues as required by law to all vehicle manufacturers.
Requirements
- Bachelor’s degree in engineering or equivalent Technical Support experience with BMW, MINI vehicles + (BMW motorcycles is a plus)
- 3+ years in technical training and working experience as Master Technician level for BMW and MINI vehicles + (BMW Motorrad is a plus)
- Complete ASE certification as per BMW training guidelines
- Blitz 3 certification if technical support is needed for PHEV and EV vehicles
Benefits
- Medical, Dental, and Vision insurance
- 401(k) with Company match and Retirement Income Account
- Employee vehicle program
- Bonus eligibility
- Paid Parental Leave
- Generous PTO and Company paid holidays
- Voluntary Benefits to fit your needs
- Relocation is available for this position
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportrepair instructionsdiagnostic softwaretrend analysisdata gatheringcase escalationvehicle repaircomponent analysisproduct issue identificationcommunication with engineers
Soft skills
professional communicationteam collaborationproblem-solvingfeedback gatheringattention to detailorganizational skillscustomer servicefollow-upadaptabilitytime management
Certifications
Bachelor's degree in engineeringTechnical Support experienceASE certificationBlitz 3 certification