BMW Group

Customer Experience Intern, 12 Months

BMW Group

internship

Posted on:

Location Type: Hybrid

Location: Richmond Hill • 🇨🇦 Canada

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Job Level

Entry Level

Tech Stack

SQLTableau

About the role

  • Support the Voice of Customer survey program including analysis and reporting of results to internal stakeholders, troubleshooting data issues/Retailer inquiries and ensuring program is operating without issue.
  • Assist with Retailer communication as well as with monthly and ad-hoc reporting.
  • Support with in-depth consumer insight analytics and other data requests for agency briefs and internal business unit needs.
  • Support with system troubleshooting, testing, data analytics and project management.
  • Gain invaluable experience by directly managing and being involved with critical projects on the Customer team.
  • Network and collaborate with many departments across the company and work on a variety of challenging cross-functional tasks and projects.
  • Challenging tasks will often be assigned, and you will be kept accountable for accomplishing important milestones.

Requirements

  • Recent college or university graduate or students currently pursuing post-secondary education with a focus in business studies, data management, CRM/marketing, statistics or market research.
  • High attention to detail allowing for quick ability to brainstorm innovative business solutions for both strategic and day-to-day business issues.
  • Excellent ability to quickly grasp new technical concepts and adapt to new technology.
  • Demonstrated interpersonal skills and experience of working closely with various business stakeholders to build a strong rapport.
  • Ability to work well in high pressure situations, acting with urgency and taking appropriate action.
  • Strong communications skills to get messages clearly across to internal and external stakeholders.
  • High level of proficiency in Excel, Powerpoint, data analysis, data reporting and visualization.
  • Solid organization skills that will allow you to stay on top of tasks assigned from multiple senior team members.
  • You thrive working in a team environment and offer to assist with other duties.
  • French language (written and oral) is an asset.
  • Experience with Salesforce or similar CRM/database systems is an asset.
  • Understanding of basic research principles/ statistics (e.g. sig testing, key driver analysis) an asset.
  • Working knowledge of BI tools such as Tableau is an asset.
  • Knowledge of SQL is an asset.
Benefits
  • An award-winning culture.
  • Cutting edge innovation and creativity.
  • Flexible working models.
  • World-class office space.
  • Fresh & nutritious meals in our amazing fully staffed, and subsidized, onsite cafeteria.
  • Fully stocked coffee/tea bar.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisdata reportingdata visualizationExcelPowerPointSQLTableaustatisticsCRMmarket research
Soft skills
attention to detailinterpersonal skillscommunication skillsorganizational skillsteamworkadaptabilityproblem-solvingaccountabilitytime managementability to work under pressure