BMO U.S.

Customer Loyalty Analyst

BMO U.S.

full-time

Posted on:

Location Type: Office

Location: Toronto • Canada

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Salary

💰 CA$56,000 - CA$103,500 per year

About the role

  • Provides support to clients and team members inside and/or outside the province of Quebec.
  • Designs dashboards and analyses to be performed, and appropriate visualization and analytics tools to use.
  • Identifies trends and patterns to address identified business questions and provide insights through reporting and data visualization techniques.
  • Works with other data and analytics professionals to optimize, refine, automate and scale analysis into repeatable analytics solutions and decision support tools.
  • Builds various reporting dashboards using the most appropriate data extraction, data cleaning and data visualization techniques.
  • Researches and applies continuous improvement in data visualization by identifying trends and patterns to transform raw data into actionable business insights.
  • Works with different teams, management and stakeholders to enhance the usability and aesthetic appeal of data analytics solutions deployed in the organization.
  • Develops data visualizations of "large" amounts of data that facilitate the intuitive presentation of data to decision makers.
  • Documents data flow, systems and processes to improve the design, implementation and management of business/group processes.
  • Develops tools and delivers training programs for use of reporting tools and self-serve analytics by non-analytical end users.

Requirements

  • Foundational level of proficiency in technical design optimization, decision making, systems thinking, data visualization, data storytelling, data mining, illustration, creative thinking, and problem solving.
  • Intermediate level of proficiency in insights design, insights development and reporting, verbal & written communication skills, collaboration & team skills, analytical and problem solving skills, and data driven decision making.
  • Typically between 4 - 6 years of relevant experience.
  • Post-secondary degree in related field of study or an equivalent combination of education and experience.
Benefits
  • health insurance
  • tuition reimbursement
  • accident and life insurance
  • retirement savings plans
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data visualizationdata analysisdata cleaningdata extractiondata miningreportinganalytics solutionstechnical design optimizationinsights developmentdata storytelling
Soft Skills
problem solvingcreative thinkingcollaborationteam skillsverbal communicationwritten communicationanalytical skillsdecision makingsystems thinkingcontinuous improvement