Associate Deposit Operations
BMO U.S.
full-time
Posted on:
Location Type: Remote
Location: Wisconsin • United States
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Salary
💰 $41,714 - $50,000 per year
About the role
- Provides day-to-day delivery of critical processes, administration and servicing activities in connection with retail and commercial deposits and payments
- Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements
- Collaborates with stakeholders to promote efficient and effective processes and work flow
- Establishes positive working relationships across the organization to achieve business results and deliver the intended customer and employee experience
- Analyzes data and information to provide insights and recommendations
- Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives
- Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities
- Functions as a problem-solving resource for more junior staff
- Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements
- Checks and reconciles information and documentation to ensure accuracy and completeness
- Identifies and resolves discrepancies in accordance with standard procedures
- Collaborates in development/implementation of new processes/systems
Requirements
- Typically between 1 – 2 years of relevant experience
- Post-secondary degree in related field of study desirable or an equivalent combination of education and experience
- Knowledge and experience using relevant systems and technology
- Knowledge and understanding of the business unit’s key products and services, processes and controls – Good
- Knowledge of the risk and regulatory requirements of the business – Good
- Prioritization skills – Good
- PC skills (MS Word, Excel, PowerPoint) – Good
- Ability to multi-task in a fast-paced environment
- Basic specialized knowledge
- Verbal & written communication skills - Good
- Organization skills - Good
- Collaboration & team skills - Good
- Analytical and problem solving skills - Good
Benefits
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisproblem solvingtransaction processingservice request executionreconciliationdiscrepancy resolutionprocess developmentprocess implementationadministrative activitiescustomer service
Soft Skills
communicationcollaborationorganizationprioritizationmulti-taskingrelationship buildingchange managementteamworkanalytical skillscustomer experience