BMO U.S.

Bilingual Collections Agent, High Value At Risk

BMO U.S.

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$45,500 - CA$84,500 per year

About the role

  • Responsible for the collection of BMO’s highest risk accounts
  • Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities
  • Advises customers on payment strategies and products that meet their objectives
  • Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts
  • Delivers exceptional customer service that builds trust through expertise
  • Addresses the more complex escalated customer requests and transactions
  • Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests

Requirements

  • Typically between 3 - 5 years of relevant experience
  • Post-secondary degree in related field of study or an equivalent combination of education and experience
  • Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards
  • Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area
  • Knowledge of BMO products and services
  • Bilingual (English/French) - In-depth
  • Previous collections, call center experience - An asset
Benefits
  • Health insurance
  • Tuition reimbursement
  • Accident and life insurance
  • Retirement savings plans
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
collectionsloss mitigationcredit qualificationsconsumer collectionspayment strategies
Soft Skills
customer servicetrust buildingproblem solvingcommunicationcollaboration