BMO U.S.

Bilingual Specialist, Business Banking Services

BMO U.S.

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$38,500 - CA$71,000 per year

About the role

  • Probe to understand customer needs and provide Business Banking sales, service, and advice to existing BMO customers or prospects.
  • Advise customers on Business Banking strategies and products (including credit cards) that meet their objectives and priorities.
  • Fulfill sales and service activities for the customer in accordance with approved procedures.
  • Identify and make referrals to other business groups as needed.
  • Handle customer inquiries in an informed, professional, and efficient manner.
  • Escalate complex or unresolved customer situations to the appropriate BMO colleague as required.
  • Perform any required activities & transactional outcomes after calls to ensure customer’s requests are accurately processed.
  • Maintain current knowledge of business banking and credit card products & processes and integrate into customer conversations in a professional manner.

Requirements

  • Working knowledge of Personal and Small Business Banking Products.
  • Strong interpersonal skills, including the ability to build rapport and proactively establish personal connections.
  • Contact Center & Banking Experience (Preferred).
  • Organization skills.
  • An aptitude for continuous learning, listening, solving problems, and responding flexibly/creatively to new challenges.
  • Strong collaboration with internal partners and team members.
  • Strong analytical and problem-solving skills.
  • High school diploma or equivalent work experience.
  • Bilingualism French/English Required.
Benefits
  • Health insurance
  • Tuition reimbursement
  • Accident and life insurance
  • Retirement savings plans
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Business Banking productscredit cardsPersonal Banking productsSmall Business Banking products
Soft Skills
interpersonal skillsproblem-solving skillsorganizational skillscollaborationcontinuous learninglisteningflexibilitycreativityrapport building
Certifications
high school diploma