Oversees, manages, and supports the operational aspects of Microsoft 365 Copilot services across the enterprise
Ensures Copilot features run smoothly and comply with BMO’s policies
Manages and maintains all Copilot-related policies and configurations
Serves as the primary operational support specialist for Copilot, handling break/fix troubleshooting and user support escalation
Oversees Copilot licensing operations and governance
Acts as a liaison between the Copilot operations function and other IT teams

Requirements

Typically 5–7 years of relevant experience in IT administration, cloud services, or technical support
Exposure to Microsoft 365 or Azure environments
A post-secondary degree in a related field of study (or an equivalent combination of education and experience)
Prior experience in an IT operations or support role dealing with cloud-based productivity or AI services (preferred)
Demonstrated deep knowledge and technical proficiency gained through hands-on experience and continuous learning in the field

Benefits

Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT administrationcloud servicestechnical supporttroubleshootingMicrosoft 365AzureCopilot servicespolicy managementconfiguration managementuser support

Soft Skills

operational managementcommunicationproblem-solvingliaisongovernance