Account Analyst, Underwriting Support
Liberty Mutual Canada
Flux
Salary
💰 CA$36,600 - CA$67,500 per year
Job Level
Mid-LevelSenior
About the role
- Conducts investigations to identify, assess, decision and report on activity that indicates an exposure to financial crimes.
- Ensures potential threats and investigations are evaluated, documented, managed and escalated by following standard operating procedures.
- Provides subject matter expertise and oversight of criminal risk by following an intelligence-based approach to detection and research.
- Provides input and develops recommendations for process and customer service improvements.
- Stays abreast of financial crimes risk trends, relevant regulations and compliance standards.
- Monitors and analyzes information from detection systems, tools, reports, or manually to evaluate, investigate and determine actions.
- Supports the collection of evidence for incident reports/filings, loss prevention, litigation and criminal prosecution.
- Documents actions and information to develop and maintain account/case files.
- Gathers and formats data into regular and ad-hoc reports and dashboards; analyzes data to provide insights and recommendations.
- Executes routine tasks such as service requests, transactions, queries within SLAs and handles escalations as needed.
- Provides notification, information and instructions to internal/external stakeholders related to incidents.
Requirements
- Banking experience – Preferred
- Customer Service experience – Preferred
- Knowledge of risk and regulatory requirements as they apply to financial crimes is an asset.
- Knowledge of banking products, services, processes, and organization is an asset.
- Specialized knowledge.
- Verbal & written communication skills - Good.
- Organization skills - Good.
- Collaboration & team skills - Good.
- Analytical and problem solving skills - Good.
- Ability to conduct investigations, evaluate alerts, and use detection systems and tools.
- Ability to collect and document evidence for incident reports/filings, loss prevention, litigation and criminal prosecution.
- Ability to gather and format data into regular and ad-hoc reports and dashboards.
- Ability to execute routine tasks within SLAs and handle escalations.
- Ability to work Tuesday - Saturday from 12 PM - 8 PM AST.
- Ability to work hybrid with a minimum of 3 days in the office (may increase based on BMO direction).
