Junior Governance Analyst

BMG

Analista de Governança Júnior supporting IT governance processes at Banco Bmg. Assisting with governance practices and contributing to compliance within IT frameworks.

Posted 7/16/2026full-timeSão Paulo • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT governance processes, ITIL 4 practices, and compliance with regulatory frameworks. Proficient in data management and reporting, with strong capabilities in ITSM tools and performance monitoring.

Highest-signal resume keywords

ITIL 4 KnowledgeITSM Tools ExperienceKPI/SLA MonitoringRegulatory ComplianceData Analysis and Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ITIL 4Change ManagementIncident ManagementProblem ManagementConfiguration ManagementData CleansingPerformance MonitoringRegulatory FrameworksDocument ManagementContinuous Improvement

Soft Skills

CommunicationCollaborationOrganizational SkillsAttention to DetailProblem-Solving

Tools & Technologies

ServiceNowFreshserviceJiraMicrosoft OfficePower BIPower Automate

Certifications & Qualifications

ITIL 4 Foundation Certification

Industry Keywords

BACENSOXLGPDCOBITISO 20000ISO 27001

Tech Stack

Tools & technologies

Cyber SecurityITSMServiceNow

About the role

Key responsibilities & impact

Support the management of IT governance processes, ensuring adherence to ITIL 4 practices (Change, Incident, Problem and Release Management) and to current corporate frameworks.
Assist in the drafting, review and publication of regulations, policies and procedures related to IT infrastructure and operations processes, keeping the document repository up to date.
Monitor performance indicators (KPIs/SLAs) for governance processes, producing periodic management and executive reports for presentation to leadership and audit teams.
Provide support for CAB (Change Advisory Board) meetings, including scheduling, agenda preparation, minute-taking, tracking decisions and following up on action plans.
Monitor compliance with change freeze periods (the first and last five business days of the month) and authorized change windows, flagging deviations to management.
Assist in responding to internal and external audits by collecting evidence, organizing supporting documentation and helping to develop action plans to address findings.
Extract, cleanse and consolidate data from ITSM platforms (ServiceNow, Freshservice) to build dashboards and follow-up reports.
Support access governance, inventories and the lifecycle management of infrastructure assets and databases, ensuring traceability and compliance.
Participate in continuous improvement projects for IT processes, contributing to AS-IS/TO-BE mappings, identifying bottlenecks and proposing automations.
Interact with business areas, Cybersecurity, Audit and vendors to enable process execution and ensure compliance with corporate policies.
Contribute to a culture of regulatory compliance (BACEN - Brazilian Central Bank, SOX, LGPD - Brazilian Data Protection Law), ensuring processes operate within the regulatory requirements applicable to the financial sector.

Requirements

What you’ll need

Bachelor's degree in Information Technology, Information Systems, Computer Science, Engineering, Business Administration or related fields.
Knowledge of ITIL 4 (Foundation certification is a plus).
Familiarity with Change, Incident, Problem and Configuration Management (CMDB).
Experience with ITSM tools (ServiceNow, Freshservice, Jira or similar).
Proficiency in Microsoft Office, with emphasis on intermediate/advanced Excel (formulas, pivot tables, charts) and PowerPoint for preparing executive presentations.
Basic knowledge of Power BI, Power Automate or other visualization and automation tools (desirable).
Basic knowledge of frameworks and regulations: COBIT, ISO 20000/27001, BACEN (Brazilian Central Bank), SOX and LGPD (desirable).

Benefits

Comp & perks

Health plan with no monthly premium + Telemedicine;
Dental plan with no monthly premium;
Meal and grocery allowance;
Life insurance;
Funeral assistance;
Private pension plan;
Competitive annual variable compensation (bonus);
PPR - Results Participation Program (profit-sharing);
Único Skill (free education benefit);
Bicycle parking and locker rooms;
Childcare allowance;
Internet allowance;
Wellness programs;
On-site clinic;
Pregnancy support program;
Extended maternity and paternity leave;
Copay exemption for pregnant women and babies up to 1 year;
Personalized Baby Kit;
Dr. BMG – Telepsychology + Telemedicine + Nutritionist + Nurse and Physical Trainer, extended to dependents;
PAP - Financial, legal and psychological advisory program;
Gympass/Wellhub - Gym discounts;
Pharmacy discount program;
Fresh fruit every day;
Birthday day off;
Flexible dress code;
Hybrid work model.