Director of Field Services

BMG

Director of Field Services responsible for driving operational excellence in field services across various markets. Leading performance frameworks to maximize client outcomes and team effectiveness.

Posted 6/27/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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The ideal candidate must demonstrate strong leadership in managing complex field operations while ensuring alignment between client objectives and internal processes. A focus on data-driven decision-making and the ability to standardize and optimize operational practices is essential.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process DevelopmentOperational ScalingPerformance ManagementProgram ExecutionSOP DevelopmentPlaybook ImplementationData AnalysisRevenue Growth StrategiesMulti-Market Operations ManagementClient Services Management

Soft Skills

LeadershipCollaborationAccountabilityCommunicationProblem-SolvingStrategic ThinkingAdaptabilityExecutional ExcellenceInsight TranslationTeam Management

Certifications & Qualifications

Bachelor’s Degree in BusinessBachelor’s Degree in Organizational Leadership

Industry Keywords

Field OperationsClient ServicesMulti-Site LeadershipPerformance BenchmarksStandardizationOperational ConsistencyProgram EffectivenessScalable ToolsAgency Account ServiceMarket Alignment

About the role

Key responsibilities & impact

Drive executional excellence by standardizing processes, expectations, and performance benchmarks
Establish and enforce field-wide standards to ensure consistency and accountability across all markets
Develop and implement SOPs, playbooks, and scalable tools across all field operations
Oversee end-to-end program execution, from planning through delivery and optimization
Ensure alignment between client objectives and internal operations
Identify opportunities to improve program effectiveness and drive revenue growth

Requirements

What you’ll need

10+ years in field operations, client services, or multi-site leadership roles
Bachelor’s degree in Business, Organizational Leadership, or related field
Experience managing complex, multi-market field operations
Experience leading agency account service teams
Strong expertise in process development, operational scaling, and performance management
Data-driven mindset with the ability to translate insights into action

Benefits

Comp & perks

Flexible work arrangements
Professional development
Occasional travel