UX Researcher, Mid-level

BMG

UX Researcher supporting user research for banking products at Banco BMG. Planning and executing end-to-end research and collaborating with cross-functional teams.

Posted 5/29/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

user researchqualitative researchquantitative researchusability testingin-depth interviewsexploratory surveysdata analysisresearch methodologiesresearch documentationresearch repository management

Soft Skills

collaborationcommunicationdata synthesisproblem-solvinginfluencingorganizationpresentation skillscross-functional teamworkhypothesis validationuser advocacy

Certifications & Qualifications

Bachelor's degree in DesignBachelor's degree in PsychologyBachelor's degree in CommunicationBachelor's degree in Social SciencesBachelor's degree in Anthropology

Industry Keywords

Research OpsDiscovery cycleDelivery cycleuser recruitmentUX researchexperience designproduct decisionsresearch processesresearch standardshybrid work model

About the role

Key responsibilities & impact

Plan, structure and support the end-to-end execution of user research (discovery, validation and continuous follow-up);
Collaborate with Product Owners, Product Designers and stakeholders to understand business problems and user needs;
Own the entire Research Ops workflow: participant recruitment, criteria definition, logistics, incentives and vendor coordination;
Define research scripts, select appropriate methodologies and support the conduct of qualitative and quantitative research;
Conduct research such as in-depth interviews, usability tests, exploratory surveys and benchmarks;
Consolidate, analyze and synthesize research data, turning insights into actionable recommendations for the Experience and Product teams;
Support the creation and validation of hypotheses using qualitative and quantitative data;
Document, organize and disseminate user knowledge in a clear and accessible way (repositories, reports, presentations);
Build and evolve research processes, tools and standards that increase the efficiency and maturity of the UX Research practice;
Ensure the voice of the user is represented and considered in product decisions.

Requirements

What you’ll need

Bachelor's degree in Design, Psychology, Communication, Social Sciences, Anthropology or related fields;
Experience conducting research across Discovery and Delivery cycles;
Knowledge of UX research methodologies (qualitative and quantitative);
Experience with user recruitment and operational management of research (Research Ops);
Ability to analyze and synthesize data, transforming learnings into actionable insights;
Experience with usability testing and user interviews;
Experience building and maintaining research repositories and documenting learnings;
Comfortable working in collaborative, cross-functional teams;
Excellent communication skills for presenting results and influencing product decisions;
Availability to work in a hybrid model in São Paulo.

Benefits

Comp & perks

Employer-paid health plan (no monthly fee) and telemedicine;
Dental plan;
Meal and food vouchers;
Life insurance;
Private pension plan;
Competitive annual variable compensation (bonus);
PPR - Profit Sharing Program;
Commuter allowance (vale-transporte);
Bike parking and changing rooms;
Childcare assistance;
Internet allowance;
Well-being programs;
On-site clinic;
Pregnancy program and lactation room;
Extended maternity and paternity leave - We are the first bank in the country to extend paternity leave to 60 days;
Psicologia Viva - Free online therapy sessions;
PAP - Financial, legal and psychological advisory program;
Gympass - Discounted gym memberships;
Fresh fruit every day;
Birthday day off;
Flexible dress code;
Hybrid work model.