UX Researcher, Mid-level

BMG

UX Researcher supporting user research for banking products at Banco BMG. Planning and executing end-to-end research and collaborating with cross-functional teams.

Posted 5/29/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Plan, structure and support the end-to-end execution of user research (discovery, validation and continuous follow-up);
Collaborate with Product Owners, Product Designers and stakeholders to understand business problems and user needs;
Own the entire Research Ops workflow: participant recruitment, criteria definition, logistics, incentives and vendor coordination;
Define research scripts, select appropriate methodologies and support the conduct of qualitative and quantitative research;
Conduct research such as in-depth interviews, usability tests, exploratory surveys and benchmarks;
Consolidate, analyze and synthesize research data, turning insights into actionable recommendations for the Experience and Product teams;
Support the creation and validation of hypotheses using qualitative and quantitative data;
Document, organize and disseminate user knowledge in a clear and accessible way (repositories, reports, presentations);
Build and evolve research processes, tools and standards that increase the efficiency and maturity of the UX Research practice;
Ensure the voice of the user is represented and considered in product decisions.

Requirements

What you’ll need

Bachelor's degree in Design, Psychology, Communication, Social Sciences, Anthropology or related fields;
Experience conducting research across Discovery and Delivery cycles;
Knowledge of UX research methodologies (qualitative and quantitative);
Experience with user recruitment and operational management of research (Research Ops);
Ability to analyze and synthesize data, transforming learnings into actionable insights;
Experience with usability testing and user interviews;
Experience building and maintaining research repositories and documenting learnings;
Comfortable working in collaborative, cross-functional teams;
Excellent communication skills for presenting results and influencing product decisions;
Availability to work in a hybrid model in São Paulo.

Benefits

Comp & perks

Employer-paid health plan (no monthly fee) and telemedicine;
Dental plan;
Meal and food vouchers;
Life insurance;
Private pension plan;
Competitive annual variable compensation (bonus);
PPR - Profit Sharing Program;
Commuter allowance (vale-transporte);
Bike parking and changing rooms;
Childcare assistance;
Internet allowance;
Well-being programs;
On-site clinic;
Pregnancy program and lactation room;
Extended maternity and paternity leave - We are the first bank in the country to extend paternity leave to 60 days;
Psicologia Viva - Free online therapy sessions;
PAP - Financial, legal and psychological advisory program;
Gympass - Discounted gym memberships;
Fresh fruit every day;
Birthday day off;
Flexible dress code;
Hybrid work model.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

user researchqualitative researchquantitative researchusability testingin-depth interviewsexploratory surveysdata analysisresearch methodologiesresearch documentationresearch repository management

Soft Skills

collaborationcommunicationdata synthesisproblem-solvinginfluencingorganizationpresentation skillscross-functional teamworkhypothesis validationuser advocacy

Certifications

Bachelor's degree in DesignBachelor's degree in PsychologyBachelor's degree in CommunicationBachelor's degree in Social SciencesBachelor's degree in Anthropology