Customer Success Manager

BM Digital

. Own the client relationship post-sale, serving as the primary point of contact for your assigned accounts .

Posted 5/23/2026contractRemote • 🌎 Anywhere in the WorldMid-LevelSenior💰 $900 - $2,500 per monthWebsite

About the role

Key responsibilities & impact

Own the client relationship post-sale, serving as the primary point of contact for your assigned accounts
Hop on calls to manage client escalations, address concerns, and drive resolution quickly and professionally
Identify upsell and expansion opportunities within existing accounts and lead those conversations with clients
Monitor client health, engagement, and satisfaction — proactively flagging at-risk accounts and taking action before issues escalate
Coordinate internally with relevant teams to ensure client needs are being met and deliverables are on track
Maintain accurate records of client interactions, account status, and next steps in the CRM
Support clients through onboarding and ensure a smooth, confident start to the engagement

Requirements

What you’ll need

Must be available to work EST hours
Excellent spoken and written English — you'll be client-facing on calls regularly and communication quality is non-negotiable
Prior experience in a CSM, account management, or client-facing support role
Comfortable leading calls independently, including difficult conversations around escalations or commercial topics
Strong interpersonal skills — warm, professional, and able to build genuine rapport with clients
Organized and detail-oriented, with the ability to manage multiple accounts without things slipping through the cracks
Experience with CRM tools

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account BM Digital Website LinkedIn All Job Openings 51 - 200 employees BM Digital is the leading digital marketing firm. Our mission is to inspire people and brands to make an impact by using creativity, media, and innovation. We believe that the best way to achieve that is by fostering a community of inclusion, where every employee has a chance to become their best creative and professional self. Customer Success Manager Job not on LinkedIn 🔥 0 minutes ago 🌏 Anywhere in the World 💵 $900 - $2.5k / month ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 👔 Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own the client relationship post-sale, serving as the primary point of contact for your assigned accounts
Hop on calls to manage client escalations, address concerns, and drive resolution quickly and professionally
Identify upsell and expansion opportunities within existing accounts and lead those conversations with clients
Monitor client health, engagement, and satisfaction — proactively flagging at-risk accounts and taking action before issues escalate
Coordinate internally with relevant teams to ensure client needs are being met and deliverables are on track
Maintain accurate records of client interactions, account status, and next steps in the CRM
Support clients through onboarding and ensure a smooth, confident start to the engagement 🎯 Requirements
Must be available to work EST hours
Excellent spoken and written English — you'll be client-facing on calls regularly and communication quality is non-negotiable
Prior experience in a CSM, account management, or client-facing support role
Comfortable leading calls independently, including difficult conversations around escalations or commercial topics
Strong interpersonal skills — warm, professional, and able to build genuine rapport with clients
Organized and detail-oriented, with the ability to manage multiple accounts without things slipping through the cracks
Experience with CRM tools Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Assistant Shop Manager – Fashion 🕒 October 21, 2025 Columbia Shipmanagement 10,000+ employees 🚗 Transport ☁️ SaaS Website LinkedIn All Job Openings Assistant Shop Manager supporting retail operations on cruise ships. Leading staff, managing inventory, and ensuring guest satisfaction in a dynamic maritime environment. 🌏 Anywhere in the World ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 👔 Manager 🚫👨‍🎓 No degree required View More Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

interpersonal skillscommunication skillsorganizational skillsdetail-orientedclient relationship managementproblem-solvingrapport buildingleadershipescalation managementclient engagement