
Client Success Manager – Sage 100
Blytheco
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $95,000 - $125,000 per year
About the role
- Partner with the Account Management Specialist and Client Success Team to provide ongoing account management to our existing ERP client base and reach sales revenue targets.
- Plan and manage daily, weekly, and monthly schedules to maximize productivity and ensure both proactive outreach and timely follow-ups with clients.
- Prioritize tasks and opportunities based on urgency and importance to meet sales targets and client needs effectively.
- Connect with clients on a regular basis through 90-day client connections. Prepare for 90-day connection calls by appropriately familiarizing yourself with the client. Follow recommended talking points based on business initiatives.
- Partner with our Client Success Teams and software vendors to conduct discovery meetings, targeted at understanding, capturing, and identifying the business requirements and operational objectives of our clients.
- Collaborate with the Client Success Teams to produce professional, timely, and thorough Statements of Work (SOW’s).
- Successfully collaborate with our Client Success Teams to achieve team KPIs, including Net License Revenue, Cloud Revenue, NPS Scores, Retention, and Professional Services.
- Work with both our internal and external teams to create and execute on strategy for add-on solutions and renewals.
- Work with internal and external teams to schedule and host strategic optimization meetings with clients.
- Learn and assimilate product knowledge, target-market, and product positioning for the solutions through online and in-person training. Become an expert in the ERP sales environment.
- Adhere to modern technology sales best practices by prioritizing customer needs.
- Commit to professional sales growth by engaging in both manager-led and peer-to-peer call coaching.
- Identify clients for cloud migration and successfully produce migration opportunities.
- Attend in-person client meetings, as needed.
Requirements
- 2+ years of ERP or CRM software sales experience preferred.
- Subject matter expertise across manufacturing, distribution, and services is strongly preferred.
- Exceptional verbal and written communication skills and professional presence and demeanor.
- Outstanding organizational, time management, communication, and listening skills required.
- Working knowledge of MS Office, Outlook, and proficiency with CRM tools (NetSuite or Acumatica).
- Occasional travel is required (<10%)
Benefits
- Competitive compensation plan (Total Targeted Annual Compensation $95K - $125K)
- Medical, dental, vision coverage
- Company-paid life insurance
- Options for additional insurance coverages
- 401(k) Plan
- Paid Time Off accruals
- Company Paid Holidays
- Work from home opportunity
- Tuition reimbursement and continuous learning opportunities
- Employee Recognition and Leadership Programs
- Annual Company Conference – “Quest for Excellence”
- Employee Referral Bonus Program
- Opportunities to give back to the community by participating in Blytheco’s humanitarian support efforts
- Our award-winning culture
- That incredible feeling of satisfaction that comes from knowing that what you do truly does make a difference!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ERP software salesCRM software salescloud migration
Soft Skills
communication skillsorganizational skillstime managementlistening skillsprofessional presence