Blumira

Senior Security Operations Analyst

Blumira

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $90,000 - $120,000 per year

Job Level

Senior

Tech Stack

AWSBigQueryCyber SecurityGoogle Cloud PlatformSQL

About the role

  • Deliver exceptional support experiences for our customers through advanced security expertise and thoughtful, empathetic communication
  • Serve as a technical leader and mentor, helping guide other team members through positive influence and knowledge sharing
  • Work closely with our customers to provide expert-level advisory services on complex security questions and product issues
  • Lead troubleshooting efforts with customers and perform advanced log analysis to provide comprehensive context around security incidents
  • Be on-call for rare critical security incidents and help lead response efforts
  • Actively contribute to incident responses and help propose technical solutions
  • Share your deep technical expertise across all levels of the Security Operations team, our customers, and colleagues throughout the organization
  • Work closely with the Incident Detection Engineering team to triage critical and high priority security incidents
  • Provide leadership and mentorship during security events
  • Drive Security Operations team efficiency through process creation, optimization, and innovative feature ideas
  • Work on special projects and initiatives to expand team skillsets and capabilities
  • Regularly contribute to team content creation including how-to articles, documentation, and blogs
  • Serve as a sought-after resource among team members for complex technical challenges
  • Actively advocate for customers throughout the organization

Requirements

  • 5+ years of experience working in cybersecurity roles with progressive responsibility
  • Demonstrated advanced expertise in cybersecurity with steadfast curiosity for learning new attack vectors, threats, and security frameworks
  • Strong proficiency in Windows endpoint security and vulnerability management
  • Comprehensive knowledge of industry-adopted frameworks and methodologies (MITRE ATT&CK, CIS, NIST, ISO, PCI-DSS, etc.)
  • Extensive experience with SIEM platforms and SOC operations
  • Strong grasp of SQL with ability to write complex queries
  • Excellent written and verbal communication skills with ability to communicate effectively across all departments
  • Experience with Zendesk or similar support ticketing software
  • Deep understanding of how nearly all aspects of security applications work
  • Ability to handle customer-reported issues with minimal guidance from peers
  • Ability to work at a fast pace while maintaining high quality, analyzing complex information and responding to customers in a timely manner
  • Strong big-picture thinking, understanding how every customer interaction impacts their broader experience
  • Ability to work independently and lead initiatives with minimal direction
  • Leadership qualities including mentoring capabilities and positive team influence
  • Consistently meets or exceeds KPIs and responds to tickets well above SLA guarantees
  • Proficiency with productivity tools (Google Workspace, Zoom, Slack) and ability to master specialized software platforms
  • Experience with Regex, GCP, AWS, and/or Kibana (preferred)
  • Mastery of BigQuery and/or advanced analytics platforms (preferred)
  • Education in IT/Computer Science or Cybersecurity (preferred)
  • Industry certifications (CISSP, GCIH, GCFA, or similar advanced certifications preferred)
  • Experience with process improvement and team leadership (preferred)
  • Track record of contributing to technical content and knowledge sharing (preferred)
  • Applicants must be authorized to work for ANY employer in the U.S.; employer is unable to sponsor or take over sponsorship of an employment Visa at this time