Security Operations

• Deliver exceptional support experiences for our customers through advanced security expertise and thoughtful, empathetic communication
• Serve as a technical leader and mentor, helping guide other team members through positive influence and knowledge sharing
• Work closely with our customers to provide expert-level advisory services on complex security questions and product issues
• Lead troubleshooting efforts with customers and perform advanced log analysis to provide comprehensive context around security incidents
• Be on-call for rare critical security incidents and help lead response efforts
• Actively contribute to incident responses and help propose technical solutions
• Share your deep technical expertise across all levels of the Security Operations team, our customers, and colleagues throughout the organization
• Work closely with the Incident Detection Engineering team to triage critical and high priority security incidents
• Provide leadership and mentorship during security events
• Drive Security Operations team efficiency through process creation, optimization, and innovative feature ideas
• Work on special projects and initiatives to expand team skillsets and capabilities
• Regularly contribute to team content creation including how-to articles, documentation, and blogs
• Serve as a sought-after resource among team members for complex technical challenges
• Actively advocate for customers throughout the organization

Senior Security Operations Analyst

Security Operations Center Officer

SecOps Engineer – Identity, IAM Authentication

IT and Security Operations Specialist

SOC Analyst

SOC Analyst I