Commercial Administrative Employee – Customer Service, Store Support, Deputy Team Lead (potential)
BLUME2000 SE
full-time
Posted on:
Location Type: Hybrid
Location: Norderstedt • 🇩🇪 Germany
Visit company websiteJob Level
Senior
About the role
- You are the friendly voice on the phone for our stores and customers, finding the right solution for every inquiry
- You ensure our stores are always well supplied — from coordinating with the central warehouses to managing movable furniture and fittings
- You organize everything for new store openings: from sourcing necessary accessories to purchasing inventory items
- You handle hotel bookings and travel expense reports for our store teams while keeping an overview at all times
- You take responsibility for your own projects and contribute ideas to help the team continuously develop and optimize our store service processes
- After successful onboarding, we offer the opportunity to independently take on topics as a representative of the team lead — allowing you to take on responsibility and grow professionally and personally
Requirements
- You have completed commercial/administrative vocational training and ideally have experience in customer support
- You work carefully and conscientiously and keep an overview even when managing many tasks
- You are highly organized, solution-oriented and tackle challenges with initiative
- You are able to empathize with others and communicate empathetically — both internally and externally
- You are confident using Outlook and other common office tools and use them routinely in your daily work
- If you are attracted to a leadership role, you have an interest in management responsibilities and experience in project management
Benefits
- Flexible working: one home-office day per week plus flexible working hours for a healthy work–life balance — the office is staffed between 8:00 and 17:00 and this time window is fairly distributed among the team (5 colleagues)
- Floral perks: 20% employee discount plus regular seasonal cut flowers, plants and decorative items for your home
- Wellpass membership for your health and wellbeing and attractive discounts via the Corporate Benefits platform
- Culinary extras: subsidized lunch in our “EssBar” and free breakfast
- Scope to shape your role: flat hierarchies, an open company culture and exciting projects with modern technologies
- Modern workspaces: inspiration from our co-working spaces and innovative meeting rooms
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportproject managementinventory managementhotel bookingtravel expense reporting
Soft skills
organizationsolution-orientedinitiativeempathycommunication
Certifications
commercial vocational trainingadministrative vocational training