Customer Service Representative

BlueScope

Customer Service Representative assisting the Project Manager with field calls from Builders, managing the lifecycle and resolution of field issues through collaboration and documentation.

Posted 7/30/2026full-timeKansas City • Kansas, Montana, Tennessee, Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing field issues and claims processes, with a strong focus on collaboration across departments such as Manufacturing, Engineering, and Project Management. Proficient in analyzing claims and facilitating effective communication with Builders to ensure resolution.

Highest-signal resume keywords

Claims ManagementPre-Engineered Metal Building (PEMB) ExperienceAutoCAD ProficiencyProject Management SupportChange Order Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AnalysisField Issue InvestigationParts Order EntryReading Architectural DrawingsProject ClarificationJob Folder ManagementChange Order WritingRoot Cause AnalysisField Call TrackingCollaboration with Engineering

Soft Skills

Problem SolvingCommunicationCollaborationCustomer ServiceMeeting Facilitation

Tools & Technologies

CompassBSP

Certifications & Qualifications

Associate's Degree2-Year Technical Degree

Industry Keywords

Pre-Engineered Metal Building PracticesConstruction DrawingsClaims ProcessProject ManagementManufacturing Coordination

About the role

Key responsibilities & impact

Assist the Project Manager with field calls
Manage the life cycle of the field issue which includes, investigating the issue, collaborating with other functions of the business to determine the resolution, and serving as the contact for the customer throughout the claims process
Respond to field issues reported by the Builders and problem solve field issues to resolve claims by reviewing plans, specifications, scope, COGS, job folder, and clarification
Work with Manufacturing and Shipping on completing parts orders as well as processing job adds, shortages, and errors through Compass and BSP
Write change orders and ensure they flow properly through the business
Collaborate with Manufacturing, Engineering, and Project Management to determine final resolution
Track and follow-up on status of claims
Document potential claim issues and provide Project Managers with back-up information for submitted claims
Complete claims analysis and develop training on results of root cause analysis
Create field call tracking matrix for complex multi-phase projects
Hold communication meetings with internal and external personnel to bring all claims and errors to completion
Facilitate communications with Builder during claims investigation and resolution process

Requirements

What you’ll need

Minimum: Associate's or 2-year technical degree
3 years of related work experience in detailing, project clarification, project assistant or project management
Experience with Pre-Engineered Metal Building practices, including parts order entry processes and reading architectural and VPC construction drawings
Preferred: 4+ years of relevant work experience
2+ years of pre-engineered metal building (PEMB) experience
AutoCAD experience

Benefits

Comp & perks

health insurance
life insurance
short and long term disability
paid time off
retirement