Clinical Trial Manager II
ICON plc
Job Level
Mid-LevelSenior
About the role
- Oversee and improve performance, productivity, efficiency, and quality of the bookkeeping team's client work
- Ensure consistent achievement of operational KPIs and deliver outstanding quality client outcomes
- Inspire, motivate, and lead team to ensure operational excellence and high employee engagement
- Lead, supervise, and mentor both onshore and offshore bookkeeping team members; participate in hiring, training, and performance management
- Manage workflow and prioritise tasks to ensure deadlines and KPIs are consistently met
- Improve and oversee bookkeeping operations including bank reconciliations, payroll, supplier payments, invoicing, and financial reporting using best practice and current technologies
- Build and maintain strong client relationships; manage onboarding, regular communication, and act as the first point of escalation for client issues
- Collaborate with managers and stakeholders on process improvements, service quality, and cross-functional projects
- Ensure compliance with relevant legislation, internal policies, and industry standards at all times
Requirements
- Role model for BlueRock’s values and culture
- Team oriented and highly driven
- Strong interpersonal, time management, and organisational skills
- Bachelor’s Degree in Accounting or related field
- 3–6 years’ experience
- Xero Advisor accreditation and advanced Xero knowledge
- Advanced Asana knowledge
- Leadership experience; experience in public accounting highly regarded
