Blueprint

Customer Experience Program Manager

Blueprint

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $47 - $52 per hour

About the role

  • Own and manage integrated workback plans across readiness, validation, communications, and launch milestones
  • Drive program operating cadences including daily and weekly stand‑ups, readiness checkpoints, and executive review cycles
  • Track dependencies, risks, and blockers; proactively surface tradeoffs, mitigation plans, and recommendations
  • Plan and execute User Acceptance Testing (UAT) programs end‑to‑end
  • Define validation phases and manage ring‑based deployments (e.g., UAT, Ring 0, Ring 1, Ring 2)
  • Coordinate participant readiness including access provisioning, instructions, timelines, and logistics
  • Capture testing feedback in structured, actionable formats (sessions, recordings, documentation, feedback loops)
  • Manage phased rollouts using clear entry and exit criteria for each deployment ring
  • Coordinate office hours, iteration cycles, follow‑ups, and issue triage throughout rollout
  • Maintain centralized tracking of feedback, issues, dependencies, and resolution status
  • Partner closely with engineering teams to align timelines, expectations, and delivery plans
  • Translate field and user feedback into clear, prioritized insights for engineering teams
  • Support cultivation and sustainment of pilot or validation communities
  • Coordinate readiness activities including communications, learning assets, launch preparation, and drills
  • Manage readiness logistics such as publication workflows, compliance reviews, and learning system handoffs
  • Ensure readiness assets are accurate, complete, and tailored for intended audiences
  • Act as connective tissue across program leaders, customer experience teams, learning partners, vendors, and engineering
  • Maintain shared tools and artifacts with clear ownership and up‑to‑date status (e.g., planners, sites, collaboration spaces)
  • Align messaging and timelines across parallel initiatives to avoid fragmentation or duplication

Requirements

  • 5–7 years of professional experience in program or project management
  • Proven ability to operate effectively in ambiguous, fast‑moving environments
  • Demonstrated experience managing UAT, pilots, or phased program rollouts
  • Strong cross‑functional coordination skills without direct authority
  • Excellent written and verbal communication skills, with strong attention to detail
  • Ability to work independently, manage competing priorities, and drive execution end‑to‑end
  • Advanced experience developing and delivering stakeholder‑ready presentations
  • Hands‑on experience using collaboration and productivity tools such as presentation software, document repositories, and shared planning tools
  • Prior experience working within a large, enterprise technology organization for at least one year (full‑time employee experience preferred)
Benefits
  • Medical, dental, and vision coverage
  • Flexible Spending Account
  • 401k program
  • Competitive PTO offerings
  • Parental Leave
  • Opportunities for professional growth and development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementproject managementUser Acceptance Testing (UAT)phased program rolloutsrisk managementdependency trackingfeedback analysisvalidation phaseslogistics managementstakeholder presentations
Soft Skills
cross-functional coordinationcommunication skillsattention to detailindependent workpriority managementexecution driveadaptabilityproblem-solvingcollaborationleadership