Customer Experience Program Manager

Blueprint

Program Manager driving execution, readiness, and validation for customer experience programs at Blueprint. Collaborating with engineering partners and stakeholders to manage complex projects.

Posted 4/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $47 - $52 per hourWebsite

About the role

Key responsibilities & impact

Own and manage integrated workback plans across readiness, validation, communications, and launch milestones
Drive program operating cadences including daily and weekly stand‑ups, readiness checkpoints, and executive review cycles
Track dependencies, risks, and blockers; proactively surface tradeoffs, mitigation plans, and recommendations
Plan and execute User Acceptance Testing (UAT) programs end‑to‑end
Define validation phases and manage ring‑based deployments (e.g., UAT, Ring 0, Ring 1, Ring 2)
Coordinate participant readiness including access provisioning, instructions, timelines, and logistics
Capture testing feedback in structured, actionable formats (sessions, recordings, documentation, feedback loops)
Manage phased rollouts using clear entry and exit criteria for each deployment ring
Coordinate office hours, iteration cycles, follow‑ups, and issue triage throughout rollout
Maintain centralized tracking of feedback, issues, dependencies, and resolution status
Partner closely with engineering teams to align timelines, expectations, and delivery plans
Translate field and user feedback into clear, prioritized insights for engineering teams
Support cultivation and sustainment of pilot or validation communities
Coordinate readiness activities including communications, learning assets, launch preparation, and drills
Manage readiness logistics such as publication workflows, compliance reviews, and learning system handoffs
Ensure readiness assets are accurate, complete, and tailored for intended audiences
Act as connective tissue across program leaders, customer experience teams, learning partners, vendors, and engineering
Maintain shared tools and artifacts with clear ownership and up‑to‑date status (e.g., planners, sites, collaboration spaces)
Align messaging and timelines across parallel initiatives to avoid fragmentation or duplication

Requirements

What you’ll need

5–7 years of professional experience in program or project management
Proven ability to operate effectively in ambiguous, fast‑moving environments
Demonstrated experience managing UAT, pilots, or phased program rollouts
Strong cross‑functional coordination skills without direct authority
Excellent written and verbal communication skills, with strong attention to detail
Ability to work independently, manage competing priorities, and drive execution end‑to‑end
Advanced experience developing and delivering stakeholder‑ready presentations
Hands‑on experience using collaboration and productivity tools such as presentation software, document repositories, and shared planning tools
Prior experience working within a large, enterprise technology organization for at least one year (full‑time employee experience preferred)

Benefits

Comp & perks

Medical, dental, and vision coverage
Flexible Spending Account
401k program
Competitive PTO offerings
Parental Leave
Opportunities for professional growth and development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementproject managementUser Acceptance Testing (UAT)phased program rolloutsrisk managementdependency trackingfeedback analysisvalidation phaseslogistics managementstakeholder presentations

Soft Skills

cross-functional coordinationcommunication skillsattention to detailindependent workpriority managementexecution driveadaptabilityproblem-solvingcollaborationleadership