Customer Service Specialist

Blueprint Test Prep

Customer Service Specialist delivering customer support for Blueprint's B2B SaaS solutions in education. Collaborating with success teams and ensuring client satisfaction in a remote role.

Posted 6/1/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $22 - $25 per hourWebsite

About the role

Key responsibilities & impact

Partner with the Director of Customer Success and Account Managers to assist in the setup, onboarding, and ongoing support of institutional and group accounts across medical schools, residency programs, nursing, PA, pre-med, and pre-law programs.
Set up and manage student purchase links for group programs, ensuring timely delivery and access.
Serve as the first point of contact for faculty, administrators, and students, addressing inquiries, resolving issues, and escalating as needed.
Work with internal cross-functional teams, including Engineering and Technology, to identify and resolve customer issues.
Deliver a smooth onboarding experience by guiding faculty and administrators through the setup and usage of our educational platforms.
Maintain accurate records in Salesforce and other internal systems, and communicate updates across internal teams.
Gather, organize, and share customer feedback with internal stakeholders to inform improvements in our products and services.
Create and maintain support materials, including written guides, videos, and FAQs, to enhance the user experience.
Provide monthly reporting on group link usage and protected group sales data to internal teams.
Occasional availability needed during high-volume periods including some weekends.

Requirements

What you’ll need

Bachelor’s degree preferred
1–2 years of experience in customer service, customer success, or support—ideally in a SaaS or edtech environment
Strong communication skills with the ability to explain technical concepts clearly and empathetically
Highly organized, with the ability to manage multiple tasks and priorities independently
Strong sense of urgency and follow-up in resolving customer issues
Familiar with Salesforce or other CRM systems; comfortable learning and navigating internal technology platforms
Collaborative, team-oriented mindset with a passion for helping others
Interest or experience in medical, nursing, or higher education programs is a plus

Benefits

Comp & perks

Competitive salary at a growing company
Remote-first work environment allowing for flexibility
Unlimited PTO, comprehensive health benefits and 401(k) match
Additional Wellness Days to support a balanced schedule
Monthly remote-work and annual home office equipment stipends
Flexible Spending Account
Parental leave benefits
Volunteer opportunities
Continual learning and mentoring opportunities
Free access to test prep programs for team members, and family discounts

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecustomer successsupportonboardingreportingtechnical explanation

Soft Skills

communicationorganizationtime managementurgencycollaborationempathy

Certifications

Bachelor’s degree