Operations Manager
Blueground
full-time
Posted on:
Location: Illinois, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $100,000 per year
Job Level
Mid-LevelSenior
About the role
- Coordinate and manage US third party service partners across multiple cities
- Identify, assess, and onboard reliable, cost-effective third-party service providers
- Lead contract negotiations, define contractual terms, and establish Service Level Agreements (SLAs)
- Monitor vendor performance, conduct reviews, provide feedback, and drive continuous improvement
- Oversee compliance, verify pricing accuracy, and validate invoices through audits
- Collaborate with Operations, Customer Support, and Quality Assurance to align vendor services with business objectives
- Maintain vendor dashboards, performance trackers, and documentation to support transparency and decision-making
- Occasionally travel to oversee key vendors and partnerships
Requirements
- 3+ years of experience in vendor management, sub-contractor services, or operations, ideally in a multi-city or hospitality setting
- Proven track record in managing service-based vendors and negotiating contracts in the U.S. market
- Strong understanding of service operations, hospitality standards, and guest experience management
- Advanced Excel/data analysis skills; familiarity with procurement or vendor management systems a plus
- Proven experience in developing and managing KPIs to track vendor and service performance, with a strong background in remote service oversight or centralized vendor management
- Excellent communication, organizational, and stakeholder management skills
- High attention to detail with a proactive, solution-oriented mindset
- Comfortable working in a fast-paced, multi-market environment and occasionally traveling to oversee key vendors and partnerships
- Chicago or New York City based (required)