Logistics Performance Director

BlueGrace Logistics

Logistics Performance Director at BlueGrace overseeing customer relationships and account strategy. Ensuring service delivery meets customer expectations through performance monitoring and team collaboration.

Posted 7/1/2026full-timeRemote • Florida • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Serve as the primary point of accountability for the customer relationship, with weekly-minimum communication to maintain a true pulse of the account
Own and deliver Quarterly Business Reviews, account strategy, and long-term relationship health
Monitor performance and financial metrics using available technology to ensure BG is meeting customer expectations and internal KPIs.
Identify logistics trends and risks; proactively surface and manage retention/churn risk in partnership with the Managed Logistics team
Oversee account-specific projects and calculate/communicate ROI and value delivered
Partner with Operations to ensure systemic service, billing, or delivery issues are resolved to the customer's satisfaction
Escalate critical client issues to leadership and drive follow-up to resolution
Coordinate across internal BlueGrace departments to keep the client's account functioning efficiently
Other duties as assigned

Requirements

What you’ll need

Bachelor's degree in supply chain field or equivalent combination of education and experience.
7-10 or more years of experience in operational transportation solutions, with proven history of continuous improvement consulting, expanding account scope and revenue, and freight/transportation purchasing.
Experience working with big box retail company’s a plus
Sales experience a plus
Ability to speak effectively before groups of customers or employees of organization.
Ability to analyze all aspects of transportation data to report out clear and meaningful metrics.
Ability to problem solve and come up with creative solutions to meet customer needs
Experience working in TMS systems required
Experience working with Microsoft Suite required

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account BlueGrace Logistics Website LinkedIn All Job Openings 501 - 1000 employees Founded 2009 🚗 Transport ☁️ SaaS 💰 Private Equity Round on 2016-08 Transport
Logistics
SaaS BlueGrace Logistics is an award-winning, full-service Third Party Logistics (3PL) provider that helps businesses manage their freight spending through innovative technology and a vast network of reliable carriers. They offer a variety of shipping solutions including Less-Than-Truckload, Truckload, and Managed Logistics services, catering to the unique needs of their clients. With a focus on optimizing supply chains and minimizing costs, BlueGrace delivers actionable insights and transparency in logistics management to ensure efficiency and customer satisfaction. Logistics Performance Director Job not on LinkedIn 🔥 2 minutes ago 🐊 Florida – Remote ⏰ Full Time 🔴 Lead 👔 Director Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the primary point of accountability for the customer relationship, with weekly-minimum communication to maintain a true pulse of the account
Own and deliver Quarterly Business Reviews, account strategy, and long-term relationship health
Monitor performance and financial metrics using available technology to ensure BG is meeting customer expectations and internal KPIs.
Identify logistics trends and risks; proactively surface and manage retention/churn risk in partnership with the Managed Logistics team
Oversee account-specific projects and calculate/communicate ROI and value delivered
Partner with Operations to ensure systemic service, billing, or delivery issues are resolved to the customer's satisfaction
Escalate critical client issues to leadership and drive follow-up to resolution
Coordinate across internal BlueGrace departments to keep the client's account functioning efficiently
Other duties as assigned 🎯 Requirements
Bachelor's degree in supply chain field or equivalent combination of education and experience.
7-10 or more years of experience in operational transportation solutions, with proven history of continuous improvement consulting, expanding account scope and revenue, and freight/transportation purchasing.
Experience working with big box retail company’s a plus
Sales experience a plus
Ability to speak effectively before groups of customers or employees of organization.
Ability to analyze all aspects of transportation data to report out clear and meaningful metrics.
Ability to problem solve and come up with creative solutions to meet customer needs
Experience working in TMS systems required
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Hard Skills & Tools

Transportation Data AnalysisAccount Strategy DevelopmentPerformance Metrics MonitoringFreight PurchasingROI Calculation

Soft Skills

Effective CommunicationProblem SolvingCreative Solutions Development