Logistics Performance Director
BlueGrace Logistics
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Daily/Weekly communication between the Customer and BG internal managed logistics representatives as it relates to the operations of the customer
- Utilize necessary technology to review data and ensure BG is meeting the customers’ expectations on performance and financial metrics
- Identify logistics trends and work with the customer and managed logistics team to mitigate any risks and act on opportunities for improvement
- Manage any immediate systemic issues such as systemic service failures, critical delays, billing issues, and any other systemic concerns affecting the stability and health of the customer account
- Communicate with each client weekly at a minimum to ensure we always have a true pulse of the accounts
- Oversee account-specific projects
- Drive the strategic direction of each account
- Calculating the ROI and impact for projects and communicating value provided.
- Work with the Operations Manager to perform root cause analysis for any repetitive issues or concerns pertaining to accounts.
- Document the issues, develop project corrective action, and lead the project to successful solution, meeting or exceeding the customer’s expectations.
- Escalation of client critical issues to upper management and follow up with solutions
- Communicate with internal BlueGrace departments to keep the clients internal account functioning efficiently and effectively
Requirements
- Bachelor's degree in supply chain field or equivalent combination of education and experience.
- 7-10 or more years of experience in operational warehouse, freight/transportation purchasing role.
- Experience working with big box retail company’s a plus
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to analyze all aspects of transportation data to report out clear and meaningful metrics.
- Ability to problem solve and come up with creative solutions to meet customer needs
- Experience working in TMS systems required
- Experience working with Microsoft Suite required
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisroot cause analysisproject managementperformance metricsfinancial metricslogistics trendssystemic issue managementproblem solvingROI calculationtransportation data analysis
Soft skills
communicationcustomer relationship managementstrategic thinkingleadershipcreative solutionsteam collaborationorganizational skillsescalation managementclient engagementaccount management