Customer Service Advocate
BlueCross BlueShield of South Carolina
full-time
Posted on:
Location Type: Hybrid
Location: Columbia • South Carolina • United States
Visit company websiteExplore more
About the role
- Provide prompt, accurate, thorough and courteous responses to all customer inquiries
- Perform research as needed to resolve inquiries
- Ensure effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries
- Handle situations which may require adaptation of response or extensive research
- Accurately document inquiries
- Initiate or process adjustments or perform other research as needed to resolve inquiries
- Coordinate with other departments to resolve problems
- Respond to, research and/or assist with priority inquiries and special projects as required by management
- Provide feedback to management regarding customer problems, questions and needs
- Maintain accurate records on complaints and/or other customer comments and make recommendations for changes to management
- Follow through on complaints until resolved or report to management as needed
- Maintain basic knowledge of quality work instructions and company policies
- Assist with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations
- Maintain all departmental productivity, quality, and timeliness standards
- Assist with the training of new employees and cross-training of coworkers
Requirements
- High School Diploma or equivalent
- Excellent verbal and written communication skills
- Proficient spelling, punctuation, and grammar
- Strong human relations and organizational skills
- Ability to handle high stress situations
- Good judgment
- Ability to handle confidential or sensitive information with discretion
- Ability to learn and operate multiple computer systems effectively and efficiently
Benefits
- Subsidized health plans
- dental and vision coverage
- 401k retirement savings plan with company match
- Life Insurance
- Paid Time Off (PTO)
- On-site cafeterias and fitness centers in major locations
- Education Assistance
- Service Recognition
- National discounts to movies, theaters, zoos, theme parks and more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
verbal communicationwritten communicationhuman relationsorganizational skillsjudgmentdiscretionadaptabilitycustomer serviceproblem-solvingprocess improvement
Certifications
High School Diploma