Operations Analyst
BlueCross BlueShield of South Carolina
full-time
Posted on:
Location Type: Office
Location: Columbia • South Carolina • United States
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About the role
- Evaluates existing procedures and processes to make recommendations for improvement
- Monitors reports to assess the impact of performance on key measures
- Provides reports and/or analyses of internal performance metric for various projects as well as for individual performance against those metrics
- Assists in the implementation and maintenance of systems or processes to include testing
- May manage and relay the purpose, scope, and status of each implementation to management
- Develops and maintains written procedures within departmental and organizational standards
- May document and streamline automated procedures into end-user training material
- Conducts workflow and process audits of staff and reference materials as needed
- Works with staff and manager to research and document errors, progress, performance or other metrics to assess efficiency
- Provides training for new employees and ongoing training as workflow efficiencies are revised
- Generates data to prepare reports and maintain databases and/or requests reports on specific statistics in order to analyze trends
- Maintains area reports
- Quality check records affecting accuracy of reports by researching and testing processes and methods
- Maintains close contact with management to provide updates on any issue/projects
- Completes special projects and informs management of any trends or changes in statistical reports
- May serve as liaison between the department and other internal/external groups
Requirements
- Required education: Bachelors degree OR 4 years job related work experience or Associate's and 2 years job related work experience
- Required work experience: 2 years of data analysis or related operations experience
- Required skills and abilities: Strong communication, project management and organizational skills, understanding of acceptable internal standards and methodologies, strong analysis skills, able to identify problems and recommend solutions, able to provide support in developing and implementing process improvements
Benefits
- 401(k) retirement savings plan with company match
- Subsidized health plans and free vision coverage
- Life insurance
- Paid annual leave – the longer you work here, the more you earn
- Nine paid holidays
- On-site cafeterias and fitness centers in major locations
- Wellness programs and healthy lifestyle premium discount
- Tuition assistance
- Service recognition
- Incentive Plan
- Merit Plan
- Continuing education funds for additional certifications and certification renewal
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisprocess improvementworkflow auditsreport generationdatabase maintenanceperformance metricsautomated procedurestraining material developmenttesting processesstatistical analysis
Soft Skills
communicationproject managementorganizational skillsproblem identificationsolution recommendationsupport developmentimplementation supportstaff trainingliaison skillsattention to detail