Customer Service Advocate I
BlueCross BlueShield of South Carolina
full-time
Posted on:
Location Type: Remote
Location: Florida • South Carolina • United States
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About the role
- Provides prompt, accurate, thorough and courteous responses to all customer inquiries
- Perform research as needed to resolve inquiries
- Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries
- Accurately documents inquiries
- Initiates or processes adjustments or performs other research as needed to resolve inquiries
- Coordinates with other departments to resolve problems
- Responds to, researches and/or assists with priority inquiries and special projects as required by management
- Provides feedback to management regarding customer problems, questions and needs
- Maintains accurate records on complaints and/or other customer comments
- Makes recommendations for changes to management
- Follows through on complaints until resolved or reports to management as needed
- Maintains basic knowledge of quality work instructions and company policies
- Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations
- Maintains all departmental productivity, quality, and timeliness standards
- Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments
Requirements
- High School Diploma or equivalent
- Basic computer operating skills
- Excellent verbal and written communication skills
- Strong human relations and organizational skills
- Ability to handle high stress situations
- Good judgment skills
- Strong customer service skills
- Ability to learn and operate multiple computer systems effectively and efficiently
- 2 years of customer service or call center experience preferred
- Health care experience and the ability to multitask and conduct research preferred
- Knowledge of word processing, spreadsheet, and database software preferred
Benefits
- Subsidized health plans
- Dental and vision coverage
- 401k retirement savings plan with company match
- Life Insurance
- Paid Time Off (PTO)
- On-site cafeterias and fitness centers in major locations
- Education Assistance
- Service Recognition
- National discounts to movies, theaters, zoos, theme parks and more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
basic computer operating skillsword processing softwarespreadsheet softwaredatabase softwarecustomer service experiencecall center experiencehealth care experienceresearch skillsmultitasking
Soft skills
verbal communicationwritten communicationhuman relationsorganizational skillsstress managementjudgment skillscustomer service skills
Certifications
High School Diploma