General Manager - SVP Operations (West)
Marathon Health
Associate Director, Patient Navigator
bluebird bio
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Provide high-touch, education, support & resources to patients and caregivers regarding the gene therapy treatment process, including pre-treatment considerations, treatment day logistics, and post-treatment expectations.
- Educate the patient on bluebird gene therapy coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for access.
- Assess patient and caregiver needs, tailoring resources and education to ensure understanding, confidence, and support.
- Serve as a trusted point of contact for patients, ensuring questions are answered in a compassionate and compliant manner.
- Guide patients through the treatment journey, coordinating support services such as travel, lodging, reimbursement, and offering connection to resources.
- Identify potential barriers to treatment and implement proactive strategies to resolve access challenges in collaboration with cross-functional partners.
- Monitor patient milestones and adherence to treatment timelines, ensuring delivery of high-quality and timely support.
- Educate internal and external stakeholders on the program to drive awareness.
- Work with Qualified Treatment Centers (QTCs) to monitor patient status and facilitate patient support.
- Partner with QTCs, healthcare providers, and advocacy organizations to enhance patient and caregiver education, increase awareness of program services, and support treatment readiness.
- Communicate key insights and patient trends back to internal stakeholders to continuously refine engagement approaches and optimize program design.
- Contribute to the design and implementation of patient support initiatives, work instructions, and best practice resources.
- Utilize data, analytics, and patient feedback to identify opportunities for program improvement and drive execution excellence.
Requirements
- BA/BS with a minimum of 10 years of pharmaceutical/biotech patient services experience with demonstrated expertise in access/reimbursement and complex case management.
- Direct experience working with patients and/or caregivers.
- Strong knowledge of payer systems, reimbursement processes, and patient assistance resources.
- Exceptional communication skills, with the ability to engage patients, caregivers, and healthcare providers with empathy and clarity.
- Deep empathy, resilience, creativity in problem-solving, attention to detail, and action-oriented.
- Proficiency in data analysis and application of performance metrics to inform program improvements.
- Knowledge of regulatory and compliance guidelines for industry and ability to evaluate unique scenarios in the context of program SOPs, policies and OIG requirements.
