Client Success Manager – Health Payers

Blueberry Medical

Client Success Manager growing health-plan and employer accounts for Blueberry, a pediatric urgent-care healthcare company. Driving member activation, retention, clinical outcomes, and expansion across populations and states.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $100,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client success and account management, with a strong focus on retention, expansion, and engagement within the healthcare sector. Proven ability to manage client relationships, operationalize processes, and drive measurable outcomes in high-growth environments.

Highest-signal resume keywords

Client Success ManagementAccount ManagementHealthcare ExperienceRetention StrategiesCommercial Conversations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Portfolio ManagementMember ActivationEngagement StrategiesData AnalysisProcess Development

Soft Skills

CommunicationProblem-SolvingCross-Functional LeadershipStrategic ThinkingTactical Execution

Industry Keywords

Health PlansMedicaid Managed-CareValue-Based CareClinical OutcomesMember Economics

About the role

Key responsibilities & impact

Serve as the single point of contact and trusted advisor for an assigned portfolio of health plans and employer clients
Own the post-sale relationship end to end, including member activation, engagement, retention, measurable outcomes, and add-on sales
Understand client businesses, objectives, sold solutions, and expected outcomes, and ensure expectations are exceeded
Maintain a complete view of client relationships and coordinate Blueberry personnel engaging with clients
Drive activation and engagement to grow the active, enrolled member base
Reduce churn, protect retention, and support client renewals and expansion
Deliver and communicate clinical and member outcomes such as avoidable-ED reduction
Operationalize QBRs, annual satisfaction surveys, mutually agreed improvement plans, and executive-sponsor alignment
Hold Blueberry implementation, product, and support teams accountable for resolving client issues
Hold client teams accountable for rollout commitments
Expand accounts into new populations and states, partnering with sales on net-new expansion and commercial conversations
Manage strategic and tactical priorities and escalate issues when appropriate
Act as operational project manager for accounts, maintaining visibility into implementation, claims submission, and invoicing accuracy
Proactively identify friction points before they affect client relationships

Requirements

What you’ll need

7+ years of experience in client success, account management, or strategic consulting
Experience owning a portfolio of enterprise or health-plan relationships with direct accountability for retention and expansion
Demonstrated track record of growing existing accounts through activation, engagement, retention, and expansion
Experience selling or carrying a number alongside a sales team
Comfortable leading commercial conversations and closing expansion
Healthcare experience, especially payer, Medicaid managed-care, or value-based/member-engagement models, is a strong plus
Fluency in clinical outcomes and per-member economics
Operating experience in an early-stage or high-growth environment
Experience building processes where none exist
Ability to balance strategic and tactical work and hold cross-functional teams accountable
Required authorization to work in the United States
LinkedIn profile, phone number, and resume required for application

Benefits

Comp & perks

Metrics-driven performance bonus tied to success metrics
Equity participation
Competitive base salary