Support Engineer 1 – Batch Monitoring

Blue Yonder

Support Engineer monitoring batch jobs and resolving production issues in SaaS environments for Blue Yonder. Ensuring system availability and operational excellence in planning applications.

Posted 4/13/2026full-timeBangalore • 🇮🇳 IndiaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

LinuxOracleShell ScriptingSQLUnix

About the role

Key responsibilities & impact

Monitor batch jobs across Planning environments
Identify failures proactively
Perform first-level troubleshooting
Ensure SLA adherence
Own customer-reported issues end-to-end
Diagnose production failures
Coordinate with internal engineering teams
Drive resolution closure
Support pre-production maintenance
Validate deployments
Assist with patch testing
Suggest process improvements
Improve monitoring efficiency
Support scripting automation initiatives
Provide status updates
Participate in MIM calls when required
Deliver resolution summaries
Support service reporting activities

Requirements

What you’ll need

2–4 years production support experience
Strong PL/SQL knowledge
Oracle database troubleshooting
Unix/Linux command-line usage
Shell scripting basics
Windows server exposure
Batch job troubleshooting experience
Incident/change/problem management lifecycle understanding
Shift readiness (24×7 support environment)

Benefits

Comp & perks

Health insurance
Flexible working hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

PL/SQLOracle databaseUnixLinuxShell scriptingWindows serverBatch job troubleshootingIncident managementChange managementProblem management

Soft Skills

troubleshootingcommunicationprocess improvementcustomer servicecoordinationstatus reportingresolution closuremonitoring efficiencyteam collaborationshift readiness