Blue Yonder

Customer Success Partner, Retail Industry

Blue Yonder

full-time

Posted on:

Location Type: Remote

Location: Arizona • Texas • United States

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Salary

💰 $120,335 - $151,665 per year

Job Level

SeniorLead

About the role

  • Serve as one of the primary points of contact as a trusted strategic advisor to your customers.
  • Gain a deep understanding of your customers and their operations within their respective retail sub-verticals.
  • Build and maintain strong relationships with key executives and C-level stakeholders across both business and information technology (IT)
  • Develop Value Success Plans through collaborative discovery with your customers to identify key value measures that can be tracked to verify value across their solution landscape.
  • Work to ensure that your customers have fully implemented their contracted solutions and are adopting them into their business practices
  • Manage customer renewals - Lead the renewal process for your assigned customers; ensure they are aware of the value achieved, rightsized for the future, and aware of solutions they may want to consider adding
  • Drive customer referenceability and by nurturing referenceable customers and facilitating the many reference opportunities they can participate in as part of the Customer Appreciation Program

Requirements

  • At least 10 years' relevant industry experience
  • Minimum of 6-8 years of retail supply chain and/or retail customer-facing experience
  • Breadth and depth of retail supply chain domain knowledge and experience is required
  • Clear executive presence and strong presentation abilities
  • Strong negotiation and stakeholder management skills
  • Detail-oriented with a commitment to driving and tracking consistent engagement processes
  • Strong business and analytical acumen, with knowledge and understanding of the SaaS technology landscape
  • Bachelor's degree in business, Supply Chain Management, or related field
Benefits
  • Comprehensive Medical, Dental and Vision
  • 401K with Matching
  • Flexible Time Off
  • Corporate Fitness Program
  • A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS technologysupply chain managementanalytical acumenpresentation skillsnegotiation skillsstakeholder management
Soft Skills
strategic advisorrelationship buildingdetail-orientedcustomer engagementexecutive presence