Digital Experience Specialist
Blue Yonder
full-time
Posted on:
Location Type: Office
Location: Bangalore • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Plays a pivotal role in enhancing and managing the online experiences of customers interacting with a company's digital platforms
- Manage and update web content for customer portals and internal sites
- Collaborate with key stakeholders and internal teams to gather relevant information
- Assist with drafting, editing, and managing digital content
- Coordinate independently key digital programs with end-to-end engagement
- Manage relationships with stakeholders to achieve project goals
- Conduct A/B testing, usability tests, and performance tests to identify and resolve user experience issues
- Ensure digital platforms function smoothly, adhering to accessibility guidelines
- Coordinate various communication initiatives, including social media, online communities, internal and external communications
- Build and configure dashboards to analyze user engagement, behavior, and overall digital performance
- Be part of a fast-paced agile scrum team, participating in planning, documentation, execution, testing, and project launches
- Coordinate and manage training content, ensuring it is accurate and up to date.
Requirements
- Bachelor's degree or Master’s degree equivalent in Communications, Marketing, Journalism, Business, Digital Marketing, Digital Media, or IT
- Minimum of 4 years of IT Industry experience or equivalent and two years of Salesforce/Gainsight experience
- Ability to work in a high energy, fast paced environment, with a desire to come up with fresh ideas on how to engage our key audiences
- Demonstrated experience in the definition and documentation of business requirements, use case specifications, and process workflow diagrams
- Experience with Salesforce, Gainsight, SharePoint and Excel
- Experience in planning, documenting, and executing User Acceptance Testing (UAT)
- Scrum or Agile methodology experience a must
- Experience with Change Management methodologies
- Demonstrated experience with data analysis
- Strong analytical, creative, and critical thinking skills
- Experience in leading initiatives and managing small projects is a plus
- Certification in UX Design, Gainsight NXT Certification Level 1 & 2, data analysis, marketing automation, and digital advertising is a plus
- Experience with WalkMe, Coveo and PowerBi is a plus.
Benefits
- Professional development opportunities
- Flexible working hours
- Collaboration, respect, and a great work-life balance
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
A/B testingusability testingperformance testingdata analysisUser Acceptance Testing (UAT)business requirements definitionprocess workflow diagramsdigital content managementagile methodologychange management
Soft skills
analytical skillscreative thinkingcritical thinkingproject managementstakeholder managementcommunication skillscollaborationindependencefresh idea generationtraining content management
Certifications
UX Design CertificationGainsight NXT Certification Level 1Gainsight NXT Certification Level 2data analysis certificationmarketing automation certificationdigital advertising certification