Solutions Engineer

• Lead end-to-end delivery of supply chain planning solutions using AI/ML forecasting models, driving business transformation through functional consulting and process optimization.
• Act as a strategic advisor and hands-on expert in Blue Yonder implementations, collaborating with stakeholders to ensure high-quality execution and customer success.
• Assists Project Managers in planning efforts including detailed project plan task detail (work breakdown structure) based on the specific phase/need of the project.
• Communicates and/or supports the business cases to Product Management Group and Product Development regarding specific trends for future product functionality and enhancements.
• Expert in developing / utilizing AI/ ML algorithms in statistical forecasting space.
• Working experience of R, python packages.
• As required, ability to represent Blue Yonder in industry conferences workshops preferred.
• Ability to execute projects single-handedly with high delivery quality.
• Facilitates/leads business diagnostics, process analysis and/or design workshops to help flush out as-is and desired to-be solution state and ultimately writes a solution design document to support business requirements.
• Leads the writing of functional specifications during the design phase of the project that supports the documented solution design.
• Develops functional business process test scripts (step by step instructional how to do) which outline new or updated end-user functional processes supported by the solution design which may include standard application functionality, customized modifications, data interfaces, reports/layouts, …
• Prepares for and conducts customized end-user training workshops to support application training content outside of base application knowledge / Blue Yonder Certifications.
• Is a thought leader in their Product Solution area of focus and is able to apply that knowledge to customer situations.
• Provides advice to customers regarding industry best practices and process methodology.
• Recognizes and highlights incremental revenue opportunities with existing customers/projects.
• Serves as a functional liaison and attends and contributes to key meetings between Blue Yonder project team, key customer contacts, and customer users, up to and including key executive project sponsors.
• Understands how the Blue Yonder solutions within the area of focus can be configured and delivered to better facilitate customer business processes (ensuring the ability to design, execute, and deliver).
• Setup and coordinate user acceptance testing efforts which will support final acceptance and critical phase sign-off by the business owners.
• Follows up on cases opened with Blue Yonder Support Services to help in resolving defects for the customer.
• Provides non-technical end user support during the 'go-live' and post-go-live period.
• Ensures knowledge transfer is conducted with key customer project team/end users to maximize the customers on their own success after Blue Yonder’s project roll-off.
• Communicate project risks that may have a negative impact on the project schedule, scope or budget.
• Escalate project issues which surface and cannot be quickly resolved which will have an impact on the project schedule, scope, or budget.
• Completes assigned and agreed to work within the allotted time and with a high level of quality.
• Always conducts oneself in a professional manner with Blue Yonder customers and internal associates.

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