SAP Account Delivery Manager
DXC Technology
PMP
Sales Velocity Representative
Blue Yonder
full-time
Posted on:
Location Type: Hybrid
Location: Bangalore • 🇮🇳 India
Visit company websiteJob Level
JuniorMid-Level
About the role
- Serve as a trusted partner to Blue Yonder’s account teams, working closely to understand customer needs and manage the run-rate business by supporting SOWs, project extensions, change requests and incremental business
- Manage contracting activities, negotiations as applicable, and oversee approval processes for the assigned deal segment
- Collaborate with Client Partners, Services Pre-Sales, and Project Management teams to ensure scope, pricing, and deliverables are fully aligned
- Provide weekly forecasting and reporting to sales and services leadership on deal pipeline, volume, and trends based on processed documents and customer activity
- Engage routinely with account teams and customers to ensure commercial documentation meets expectations and identify opportunities for expanded services
- Ensure all SOWs and CRs comply with internal policies, legal guidelines, and pricing rules before approval
- Maintain accurate, organized records of all commercial documents, approvals, and communications to ensure audit readiness and transparency
- Support the maintenance and improvement of templates, checklists, and tools used in commercial document creation and processing
- Gather feedback from account teams and customers to identify pain points and propose process enhancements
- Proactively identify, escalate, and resolve customer issues in commercial processing
- Optimize time-to-contract by streamlining deal desk workflows, reducing turnaround times, and continuously improving processes, documentation standards, and best practices
Requirements
- Bachelor's degree in business, Information Technology, or a related discipline
- 2+ years of experience in a customer facing role – renewals, consulting, delivery or a similar function
- Background in Professional Services or Customer Success is an advantage
- Experience supporting services or SaaS-based offerings is highly desirable
- Familiar with CRM tools such as Salesforce
- Excellent verbal and written communication skills, with attention to clarity and professionalism, as well as presentation expertise
- Strong interpersonal skills with a collaborative approach, partnering effectively with sales, pre-sales, project management, deal desk and legal contract execution teams
Benefits
- A collaborative work culture that prioritizes customer outcomes and continuous improvement
- Opportunity to help build and scale the foundational transaction business engine
- Highly impactful role with visibility across sales, services, and customer success functions
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
contract managementnegotiationforecastingreportingprocess improvementcommercial documentationSOW managementchange request managementdeal desk workflowscustomer issue resolution
Soft skills
communicationinterpersonal skillscollaborationattention to detailpresentation skillscustomer engagementproblem-solvingorganizational skillsfeedback gatheringprofessionalism