Sales

• Serve as a trusted partner to Blue Yonder’s account teams, working closely to understand customer needs and manage the run-rate business by supporting SOWs, project extensions, change requests and incremental business.
• Manage contracting activities, negotiations as applicable, and oversee approval processes for the assigned deal segment.
• Collaborate with Client Partners, Services Pre-Sales, and Project Management teams to ensure scope, pricing, and deliverables are fully aligned.
• Provide weekly forecasting and reporting to sales and services leadership on deal pipeline, volume, and trends based on processed documents and customer activity.
• Engage routinely with account teams and customers to ensure commercial documentation meets expectations and identify opportunities for expanded services.
• Ensure all SOWs and CRs comply with internal policies, legal guidelines, and pricing rules before approval.
• Maintain accurate, organized records of all commercial documents, approvals, and communications to ensure audit readiness and transparency.
• Support the maintenance and improvement of templates, checklists, and tools used in commercial document creation and processing.
• Gather feedback from account teams and customers to identify pain points and propose process enhancements.
• Proactively identify, escalate, and resolve customer issues in commercial processing.
• Optimize time-to-contract by streamlining deal desk workflows, reducing turnaround times, and continuously improving processes, documentation standards, and best practices.

Sales Velocity Representative

Regional Sales Manager

Senior Technical Consultant – ITSM