Senior Technical Consultant – ITSM
Salesforce
CloudETL
Sales Velocity Representative
Blue Yonder
full-time
Posted on:
Location Type: Hybrid
Location: Hyderabad • 🇮🇳 India
Visit company websiteJob Level
JuniorMid-Level
About the role
- Serve as a trusted partner to Blue Yonder’s account teams, working closely to understand customer needs and manage the run-rate business by supporting SOWs, project extensions, change requests and incremental business.
- Manage contracting activities, negotiations as applicable, and oversee approval processes for the assigned deal segment.
- Collaborate with Client Partners, Services Pre-Sales, and Project Management teams to ensure scope, pricing, and deliverables are fully aligned.
- Provide weekly forecasting and reporting to sales and services leadership on deal pipeline, volume, and trends based on processed documents and customer activity.
- Engage routinely with account teams and customers to ensure commercial documentation meets expectations and identify opportunities for expanded services.
- Ensure all SOWs and CRs comply with internal policies, legal guidelines, and pricing rules before approval.
- Maintain accurate, organized records of all commercial documents, approvals, and communications to ensure audit readiness and transparency.
- Support the maintenance and improvement of templates, checklists, and tools used in commercial document creation and processing.
- Gather feedback from account teams and customers to identify pain points and propose process enhancements.
- Proactively identify, escalate, and resolve customer issues in commercial processing.
- Optimize time-to-contract by streamlining deal desk workflows, reducing turnaround times, and continuously improving processes, documentation standards, and best practices.
Requirements
- Bachelor's degree in business, Information Technology, or a related discipline.
- 2+ years of experience in a customer facing role – renewals, consulting, delivery or a similar function.
- Background in Professional Services or Customer Success is an advantage.
- Experience supporting services or SaaS-based offerings is highly desirable.
- Exposure to sales enablement functions is a strong plus.
- Familiar with CRM tools such as Salesforce.
- Excellent verbal and written communication skills, with attention to clarity and professionalism, as well as presentation expertise.
- Strong interpersonal skills with a collaborative approach, partnering effectively with sales, pre-sales, project management, deal desk and legal contract execution teams.
- Demonstrated ability to understand customer needs and translate them into effective commercial solutions with consistency in managing recurring deal cycles with reliability.
- Continuous improvement mindset to streamline workflows and reduce time-to-contract, while experience using Generative AI tools to streamline or support commercial processes is highly desirable.
Benefits
- A collaborative work culture that prioritizes customer outcomes and continuous improvement.
- Opportunity to help build and scale the foundational transaction business engine.
- Visibility across sales, services, and customer success functions.
- Culture built on collaboration, respect and having fun whenever possible.
- Diverse and inviting culture.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
contract managementnegotiationforecastingreportingcommercial documentationprocess improvementSOW managementchange request managementcustomer needs analysisdeal desk workflows
Soft skills
communicationinterpersonal skillscollaborationpresentation skillscustomer focusproblem-solvingattention to detailorganizational skillscontinuous improvement mindsetreliability