Senior Account Manager – BAU

Blue Stream Fiber

Senior Account Manager leading account managers and customer relationships for Blue Stream Fiber, a telecommunications provider. Managing escalations, sales penetration, property partnerships, and community engagement across assigned accounts.

Posted 8/11/2026full-timeRemote • Florida • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities while managing a team of Account Managers to ensure exceptional customer service and effective account management. Proficient in problem-solving, relationship building, and adapting to dynamic work environments.

Highest-signal resume keywords

Leadership ExperienceCustomer Relationship ManagementAccount ManagementCable or Telecommunications BackgroundMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementProblem SolvingTechnical KnowledgeProduct ManagementService Management

Soft Skills

Excellent Communication SkillsOrganizational SkillsTime Management SkillsConflict ResolutionAdaptability

Tools & Technologies

Microsoft OfficeExcelPowerPointDatabase Software

Industry Keywords

Customer ServiceSales PenetrationBulk AgreementsProperty ManagementBoard Members

About the role

Key responsibilities & impact

Directly support the Director of Account Management
Manage and supervise a team of Account Managers
Ensure Account Managers provide the highest level of customer service while representing the company positively and professionally
Build strong relationships with Property Management and Board Members of Associations in Blue Stream Fiber’s account portfolio
Provide advanced supervision of accounts and ensure contractual and business terms are developed
Identify opportunities to increase sales penetration
Facilitate and resolve high-level account escalations swiftly and effectively
Manage assigned accounts while supervising Account Managers and ensuring their accounts are properly managed

Requirements

What you’ll need

Bachelor’s degree (B.S.) and/or a minimum of eight years of related experience
Previous leadership and/or coaching experience
Cable or telecommunications background, including bulk agreements preferred
Ability to read, write and speak the English language; bilingual is a plus
Ability to organize and prioritize effectively
Proficient in Microsoft Office, Excel, PowerPoint, Internet, e-mail, and database software
Excellent oral and written communication and listening skills
Strong organizational and time management skills
Exemplary attendance and punctuality
Ability to adapt effectively to changes in work tasks, structures, processes, requirements, or cultures
Ability to focus and guide self and team members in accomplishing work objectives
Ability to build confidence and productive customer relationships
Ability to identify issues, analyze data from different sources, choose effective solutions, and act on available facts
Ability to de-escalate antagonistic situations and reduce tension or conflict
Ability to complete work efficiently and on time
Ability to maintain stable performance under pressure or opposition
Technical/professional expertise in problem solving, technical knowledge, and product and service management
Ability to work effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations
Ability to assume responsibility and accountability for assignments and tasks

Benefits

Comp & perks

Medical, Dental and Vision
PTO & Holidays
401K + Match
Life Insurance
FSA & HSA
Short Term/Long Term Disability
Legal Plan Support & EAP