Pre-Visit Specialist I – Call Center

Blue Ridge Radiologists

Pre-Visit Specialist I providing scheduling and revenue cycle services for Augusta Health in Fishersville, VA. Delivering exceptional customer experience through effective scheduling and claim processing.

Posted 6/24/2026full-timeFishersville • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide scheduling, pre-registration and other pre-visit revenue cycle services and a variety of general information requested by our customers.
Inform patients of any/all necessary pre-procedure preparations including any procedure pre-requisite requirements.
Provide aforementioned services for various service lines and modalities across the organization per physician orders/referrals and/or customer calls or inquiries with an emphasis on exceptional customer experience.
Schedules appointments in accordance with physician and/or patient requests with emphasis on filling first available appointment and considering payer pre-authorization time-frames.
Position plays a critical role in supporting Augusta Health’s mission and advancing departmental goals through measurable performance indicators and service excellence.
Identify, document and follow up on problematic issues that prevented successful and timely transmission of accurate claims.
Oversee assigned accounts receivable to ensure claims are being processed to completion, through generating aging reports, processing unclean claims in a timely manner and accurate follow up on unresolved claims.

Requirements

What you’ll need

High School Diploma or GED
Certification through AAHAM, AAPC, HFMA or other nationally recognized revenue cycle association is desired, can be obtained on the job.
Customer service experience required
Medical or accounting experience
Knowledge of third party and governmental billing/collection techniques.
Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus
Excellent computer and communication skills
Adaptable to change
Ability to problem solve
Strong time management
Experience in Microsoft Office products
Proactively prioritize needs
Articulates knowledge and understanding of organizational policies, procedures and systems
Work closely and professionally with all other staff members
Seeks to model process improvement
Identifies and reports potential issues at time of discovery

Benefits

Comp & perks

Comprehensive insurance package including medical, dental, and vision coverage
Retirement savings plans and financial wellness support programs
Generous paid time off and flexible scheduling to promote work-life balance
Career development programs including clinical ladders, shared governance, and advancement opportunities
Personalized onboarding with dedicated preceptors and ongoing educational support
Tuition reimbursement and access to onsite childcare
Free onsite parking, 24/7-armed security for your safety, a Health Fitness Reimbursement Program, and an onsite credit union and pharmacy
Competitive pay with shift/weekend differentials
Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues (i.e., movie tickets)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

billing techniquescollection techniquesaccounts receivable managementclaims processingproblem solvingtime managementcustomer servicemedical experienceaccounting experiencescheduling

Soft Skills

adaptabilitycommunicationorganizational skillsprofessionalismprocess improvementprioritizationcustomer experience focusteam collaborationattention to detailissue identification

Certifications

High School DiplomaGEDAAHAM certificationAAPC certificationHFMA certification