Senior Customer Onboarding Specialist

Blue Ocean Global Technology

Senior Onboarding Specialist driving customer success with tailored onboarding solutions at Brandwatch. Lead complex projects to ensure seamless customer experiences and long-term platform adoption.

Posted 4/30/2026full-timeRemote • 🇬🇧 United KingdomSenior💰 £55,000 per monthWebsite

About the role

Key responsibilities & impact

Become a product expert, staying up to date on Brandwatch’s suite and industry trends.
Design and deliver scalable onboarding solutions that align with client objectives while ensuring future growth.
Manage complex customer engagements, balancing multiple stakeholders and delivering high-impact solutions on time.
Proactively drive long-term product adoption, providing best practices and strategic recommendations.
Lead client consultations, deeply understanding their requirements and guiding them toward achieving business goals.
Represent Brandwatch in client-facing meetings, presentations, and industry events.
Mentor and support junior team members, developing scalable processes and templates for success.
Take ownership of strategic accounts, leading advanced, custom onboarding projects and consulting on tailored solutions.
Be a pioneer in new migration projects, creating frameworks to enhance efficiency across the team.

Requirements

What you’ll need

5+ years of experience in software onboarding or customer-facing roles
3+ years of experience working with enterprise-level accounts, designing complex solutions and data infrastructures
Full business proficiency in English (a second European language is a plus)
The ability to take immediate ownership of complex onboarding projects
A strong understanding of social data analysis and social media management platforms
The ability to quickly adapt to new software and evolving business needs
A data-driven mindset, using insights to optimise onboarding success
Strong communication and relationship-building skills
Experience working in a deadline-driven, fast-paced environment.

Benefits

Comp & perks

25 days of PTO per year to promote a healthy work-life balance, plus 1 Wellness Day per quarter on top of your holiday allowance
Full Headspace subscription and 24/7 Employee Assistance program
Hybrid working model - 3 in-office days per week, arranged in coordination with your manager. Our London office is located in Canary Wharf, a vibrant area full of great amenities, restaurants, and transport links.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software onboardingdata infrastructuressocial data analysissocial media management

Soft Skills

communicationrelationship-buildingmentoringstrategic recommendationsadaptabilityownershipconsultation